This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page.
If you need answers to other common Self-Connect questions, our Self Connect FAQ article has you covered.
A remote, HDMI cable, power cord, and coax cable are included with your HD Guide TV Player. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.
To set up your HD Guide TV Player:
After performing the activation steps, my HD Guide TV Player did not reset or show any prompts, it seems like activation never started, what can I do now?
If there are no changes on the HD Guide TV Player or TV screen as outlined in the activation steps, then this outlet may be inactive. Please try another coaxial cable outlet, or bypass the splitter if there is one between the HD Guide TV Player and the coax outlet.
My HD Guide TV Player restarted after the activation steps, I turned it on, but the channels are still unavailable, is there anything else I can do?
You can try refreshing your channel list in the My Shaw App or webpage, see How To: Refresh your TV channels with My Shaw
How do I program my new Remote for my TV?
To program your new remote to work with your TV, follow the Quick Setup instructions on the back of the remote, or view instructions here.
Need to return some equipment?
For instructions on how to return your equipment to, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw App. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
You can log in to the My Shaw website or App (Apple App Store | Google Play Store) anytime to manage your account.
