Loading...

Quick Answer: How to troubleshoot an unresponsive cable box

Follow these tips, if your cable box is unresponsive and not responding to your remote control.

Solution

  1. Troubleshoot your unresponsive digital box by locating and unplugging the power cable.
  2. Wait 30 seconds and reconnect the power cable to the digital box.
  3. Wait approximately 1-2 minutes for the digital box to reboot.
  4. Power the digital box on and test if it is now responsive. (Note: If your cable box is still non-responsive, be sure to check all cable connections to ensure they are plugged in correctly).