I can’t register my primevideo.com account through Ignite TV.

Try this:

  1. Open the Amazon Prime Video app on Ignite TV.
  2. Select Settings.
  3. Select Deregister your device, then confirm. You’ll be taken back to the Amazon Prime Video main menu.
  4. Re-open the Amazon Prime Video
  5. Select Sign In.
  6. Follow the on-screen prompts to register your TV.

I’m trying to register my TV to my Amazon Prime Video account, but I can’t find the 6-character registration code.

Here’s how you can locate the 6-character code and continue with your registration.

  1. Open the Amazon Prime Video app on Ignite TV.
  2. Select Signin and start watching.
    If you’re in Browsing mode, select Sign In from the top navigation.
  3. In the next screen, you will be provided with a 6-character registration code.
  4. Enter the code at primevideo.com/mytv.

I’m watching Amazon Prime Video, but there’s no sound.

Try a different audio mode:

  1. Press the Rogers button on your Voice Remote to open the main menu.
  2. Select Settings (the gear icon).
  3. Select Device Settings.
  4. Select Audio.
  5. Change to one of the unselected mode options.
  6. Return to your show or movie and check that the sound is back on.

If the above doesn’t work, try changing your sound and HDMI settings:

  1. From the Settings menu, select Device Settings.
  2. Select Audio
  3. Select HDMI Audio Output.
  4. Select your correct option. Return to your show or movie and check that the sound is back on.

I can’t access the Prime Video channel.

This is likely due to a connection issue. Try restarting your Ignite WiFiTM Gateway modem and your TV. If you’re still experiencing issues, contact us and we’ll help you out.

My videos in the Amazon Prime Video app keep buffering or generally not playing.

This is likely due to an issue with your TV’s connection. We can help you with this – contact us and an Ignite TV representative will help you reboot your connection.