Troubleshooting Ignite TV Recordings

A recording won’t play or suddenly stopped playing.

This should be an easy fix. Follow the instructions below to get back to watching.

Are you using Ignite TV on your computer?

  1. Clear the cache in your web browser settings.
  2. Close your browser.
  3. Wait two minutes.
  4. Open your browser and return to the Ignite Stream portal at ignitetv.rogers.com.
  5. Try playing the recording.

Still having trouble? Contact us at 1 866 299-3622

Are you using the Ignite TV app?

  1. Make sure your device is connected to the internet.
  2. Close and reopen the app.
  3. Try playing the recording.

Still having trouble? Force-quit the app as follows.

Apple devices Quickly press the Home button twice to see previews of your open apps, then swipe up on the Ignite TV app to force quit.
Android devices Open Settings, select Apps, then select Running. Find Ignite TV and select Force Stop.
  1. Wait two minutes.
  2. Reopen the app.
  3. Try playing the recording.

Still having trouble? Contact us at 1 866 299-3622

It takes a long time to download recordings

Some programs download faster than others depending on their length and whether or not they’re in HD. If downloading takes too long, try using a faster network connection.