Troubleshooting the Ignite TV Voice Remote

Having issues with your Ignite TVTM Voice Remote? Check out these options.

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XR11 Voice Remote
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XR15 Voice Remote

 

Checking the battery level

If you’re having trouble with your Ignite voice remote, one of the first things you should do is check the battery level.

Use voice commands and say ‘Battery’ or ‘Remote settings’ in to your voice remote. The battery life will appear on your screen.

Or you can do it this way:

  1. Press the ‘Rogers’ button on the remote.
  2. Select ‘Settings’ (Gear icon).
  3. Click on ‘Remote Settings’ to view the battery level.

Note: If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the AA batteries should be replaced as soon as possible as this can prevent the remote from functioning properly.

Replacing the batteries

  1. On the underside of your voice remote, locate the tab or a raised ridge. Press down on it and slide the battery cover down to open.
  2. Remove the old batteries.
  3. Insert two new or fully charged AA batteries into the battery slots, matching the negative and positive sides.
  4. Slide the battery cover back to close.

Still having issues?

You might need to re-pair or re-program your remote to work with your Ignite TV box, your TV or other devices.

What symptom best describes the issue you’re experiencing?

I’m unable to use the voice command feature or change channels on my Ignite TV.

You’ll need to pair your remote with the Ignite TV box. Click here for step-by-step instructions.

I’m unable to control my TV volume or power.

You’ll need to program your remote to work with your TV. Click here for step-by-step instructions.

I’m unable to control the volume of my HDMI sound system.

You’ll need to program your remote to work with other devices. Click here for step-by-step instructions.

How to unpair your remote

If the battery level is good and re-pairing or re-programming didn’t resolve your issue, try unpairing your remote.

VOICE REMOTE STEPS
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  1. Press and hold the Setup button until the LED light changes from red to green
  2. Enter 981.
  3. The LED will flash at the top to confirm the remote has been reset.
VOICE REMOTE STEPS
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  1. Press and hold the A and D buttons together until the LED light changes from red to blue
  2. Enter 981
  3. The LED will flash at the top to confirm the remote has been reset.

Once you’ve unpaired your remote, you’ll need to re-pair or re-program your remote to you Ignite TV box, your TV or other devices.

Click here for step by step instructions on how to do this.

Replacing your Voice Remote

If your Voice Remote is defective, we can give you one at no charge. Contact us to swap out your old or broken remote for a new one.

You can purchase a new Voice Remote for only $25 by contacting us.