The Canadian Radio-television and Telecommunications Commission (CRTC)’s Television Service Provider Code (the Code) comes into effect on September 1, 2017 and applies to all service providers in Canada. Rogers is committed to being clear with our customers and giving them the best experience possible. That’s why we’ve been proactively making the changes needed to comply with the code.
Understanding the Television Service Provider Code
How will the Code impact me?
The Code will ensure that the information about your television service is clear and simple. This includes not only your service agreements and related documents, but anything we share with you about offers and changes to programming options as well.
What are service agreements and how have they changed under the Code?
A service agreement is a contract between a service provider (e.g. Rogers) and a customer, such as you.
Each time you make changes to the TV, Internet and Home Phone services on your Rogers account, we send you a service agreement that clearly details those transactions and provides a comprehensive snapshot of the services on your account.
We’ve made some changes to our service agreements to ensure they adhere to the Code.
Each time you make any changes to the services on your account you can now request a Critical Information Summary, a document that highlights key aspects of your service agreement.
Where can I find out more information?
Details of the Code are available on the CRTC’s website.