Using Ignite TV Parental Control PINs

Your Parental Control and On Demand Purchase PINs are the core of Ignite TV’sTM Parental Control features. Once set, these PINs allow you to safeguard your child’s entertainment experience by locking certain content and searching capabilities.

Creating your Parental Control PIN

The Parental Control PIN lets you lock certain content or capabilities.

  1. Use a voice command like “Parental Controls” to open the Parental Controls menu, or press the Rogers button on your Voice Remote, then Settings (the gear icon), then Parental Controls.
  2. Select Parental Control PIN. If you haven’t created one yet, you will be asked to enter a new one.
  3. Enter your preferred 4-digit Parental Control PIN, press the OK button.
  4. Re-enter your new PIN when prompted, then press the OK button to confirm.

Turning your Parental Control PIN on or off

Turning off your Parental Control PIN removes previously set password protection from across all content.

  1. Use a voice command like “Parental Controls” to open the Parental Controls menu, or press the Rogers button on your Voice Remote, then Settings (the gear icon), then Parental Controls.
  2. Highlight Parental Control PIN and press the OK button to toggle the feature On or Off.
  3. If you’re turning it off, enter your 4-digit PIN when prompted, then press the OK button to confirm.

Temporarily turning off parental controls

You can set a timer to temporarily suspend all parental control enforcement. Once the timer ends, all previously set parental controls will resume. Note, the Parental Control PIN is not affected by this action.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Voice Remote, then select Settings (the gear icon) and Parental Controls.
  2. Select Snooze PIN.
  3. Select the amount of time you want to set (i.e. 1 hour, 2 hours or 4 hours).
  4. To stop the timer, select Off.

Resetting your Parental Controls and PIN

This will remove all of your current Parental Control settings and reset your PIN on all your Ignite TV Boxes and your Ignite TV App.

  1. Sign into your MyRogers account.
  2. Under Residential, select TV.
  3. Under Ignite TV Box Settings, select Reset Parental Controls & PIN.
  4. When prompted, select Continue.
  5. A success message will appear.

Good to know: You will need to individually reprogram each Ignite TV Box and App via the settings menu.

Resetting your parental controls

Reset your parental controls to erase all its settings and start fresh. Note, this does not affect your Parental Control PIN.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Scroll to the bottom of the menu and select Reset Parental Controls.
  3. Select Confirm.
  4. Enter your Parental Control PIN when prompted, then press the OK button to confirm.

Checking your PIN history

Find out if your Parental Control PIN has been challenged, and if so, when.

  1. Use a voice command like “Parental Controls,” or press the Rogers button on your Voice Remote, then select Settings (the gear icon), then Parental Controls.
  2. Select PIN History. The statuses of your System Default Settings, Parental Controls and PIN Challenges will display. The number of PIN challenges entered includes all PIN challenges, both successful and unsuccessful.
  3. Select PIN Challenges to view more details about each challenge, including the date and time.