Manage your family's data worry-free

If you have a Share Everything plan, the Data Manager you’ve selected can set notifications so that when a family member approaches their data alert, both get a message.

1. Sign in to MyRogers (either through the app or a web browser).
2. Select your Share Everything plan.
   
3. Select Manage Data Usage & Alerts.
   • If this is your first time setting alerts, you’ll need to choose the account’s Data Manager.
   • If you’re using a mobile device, select the line you want to set an alert for.
   
   
4. Turn on the alert using the data alerts toggle.
   
5. Use the slider to set when you’d like to receive data alerts for each member of the plan that shares data.
   

   If you need some suggestions for where to set your data alerts, check out our FAQs

   .
6. Select Save.

   Alerts are delivered via text notifications.^* Here is an example of what you'd receive:

   
   

Not on a Share Everything plan?

Want to set up customizable Real-Time^* Alerts by family member? Check out our Share Everything plans

Automatic Alerts

Most postpaid wireless customers get text alerts^* if the total account's usage reaches 90% and then again at 100%.

They also receive messages when there's $30 and $90 of extra charges (overage).

Automatic Block Alerts

Share Everything plan members will have their data blocked when the total overage reaches $50 X the # of members on the plan. (E.g., an account with 3 lines would get blocked at $150 in overage charges.)

If you're on a non-shared plan, you will be blocked from using data when your overage reaches $50 per line.

In order to access data for the remainder of the cycle, each individual line member must agree that they are aware of and accept the overage charges.

*Alerts are text messages and may be delayed for a number of reasons, including network coverage or availability.

If you have a Share Everything plan, you can add a Data Top-up to your plan through your MyRogers account before you go over your data limit.

1. Sign in to MyRogers (either through the app or a web browser).
2. Select your Share Everything plan.
   
3. Near the graph showing your usage, select Add data.
   
4. Select the amount of data you want and then select Add data. (You can add up to three Data Top-ups per billing cycle.)
   

Not on a Share Everything plan?

You can follow the instructions you get through your usage notification and buy your Data Top-up by text message.

Maybe a new plan would be a better fit?

If you only have one line on your Share Everything plan, you can change your plan through MyRogers. Just select Change Plan when you're looking at your usage and follow the on-screen prompts.

If you have more than one line (or you have a non-Share Everything plan), please contact us.

If you have a Share Everything plan:

1. Sign in to MyRogers (either through the app or a web browser).
2. Select your Share Everything plan.
3. Select Manage Data Usage & Alerts^*.
   • If you’re using a mobile device, select the line you want to manage.
   
   
4. Toggle Data Access on or off for the line on which you want to pause data.
   
5. You can choose to top up data, change your plan or continue with pausing data.
   • When you change settings, the line you’re changing access for gets a text message.
   • When the new billing cycle starts, data access is automatically restored.
   
   

   * Alerts delivered via SMS notification may be delayed if receipt of SMS notifications is restricted for any reason, including due to network coverage or availability; in such an event, customers should proactively check their usage to prevent overage charges that may be incurred.