As part of our ongoing effort to keep our communities, customers and employees safe during COVID-19, we will be suspending in-person set-ups. Customers can continue to get their phone as soon as the same day and personal 1:1 support, but through contactless delivery and immediate remote set-up support via video call from their Rogers Pro.
On arriving at your location, the Rogers Pro will set your package down at your door and stay a safe distance away while you pick it up. As always, we are following recommended best practices – putting in place advanced sanitizing procedures and increasing the frequency of cleaning our facilities, vehicles and devices.
Don't wait for your new phone
With Rogers Pro On-the-GoTM, your brand new phone is delivered to your door as soon as the same day of ordering*, with contactless delivery.
You pick the time & place
Whether you’re at home or at work, a Rogers Pro will deliver your phone with contactless delivery anywhere within the area covered by this service.
As much or as little help as you need
We’ll offer remote set-up support through phone or video chat to get your apps, contacts, etc. onto your new phone. Plus, we’ll provide helpful tips and tricks.
How it works
Order your new phone online or through the Customer Solution Centre and a Rogers Pro will deliver your new phone as soon as today* with contactless delivery, anywhere within the area covered by this service for free! Plus, they’ll offer remote set-up for your phone so it’s tailored to your needs at no extra cost.
Rogers Pro On-the-Go coverage area
Currently, this free service is available in the Greater Toronto Area, Ottawa and select parts of southwestern Ontario . This service will roll out to other major cities across Canada throughout 2020.
GTA and southwestern Ontario coverage area
Ottawa coverage area
What customers are saying
Rogers Pro-On-the-Go customers share their experiences about the service they received.
Jeremy from Ontario:
“The Pro was on time, extremely knowledgeable, very helpful and really friendly. This service is a fantastic idea and perfect for the world we live in now.”
Bernice from BC:
“You don't have to leave the comforts of your home to get a new phone. That's the best part! Very personable service. No distractions!”
Derek from BC:
“I needed a phone immediately and it was there within hours! The Pro was knowledgeable and made this experience excellent.”