Rogers Pro On-the-Go – Fast Phone Delivery & Remote Setup

COVID-19 Update

As part of our ongoing effort to keep our communities, customers and employees safe during COVID-19, we will be suspending in-person set-ups. Customers can continue to get their phone as soon as the same day and personal 1:1 support, but through contactless delivery and immediate remote set-up support via video call from their Rogers Pro.

On arriving at your location, the Rogers Pro will set your package down at your door and stay a safe distance away while you pick it up. As always, we are following recommended best practices – putting in place advanced sanitizing procedures and increasing the frequency of cleaning our facilities, vehicles and devices.

Don't wait for your new phone

With Rogers Pro On-the-Go_TM, your brand new phone is delivered to your door as soon as the same day of ordering*, with contactless delivery.

You pick the time & place

Whether you’re at home or at work, a Rogers Pro will deliver your phone with contactless delivery anywhere within the area covered by this service.

As much or as little help as you need

We’ll offer remote set-up support through phone or video chat to get your apps, contacts, etc. onto your new phone. Plus, we’ll provide helpful tips and tricks.

All of your essentials

We will bring phone cases and chargers, as well as our most popular accessories and connected devices, for you to purchase during your appointment. Plus, you can get them all for $0 down and 0% interest!

They came to me. I didn’t need to go to a store and wait long periods of time. It was comfortable and private. Joanne from Alberta

The Pro was bright, cheerful, and helpful. I ordered my phone and had it set up within a couple of hours! Best home delivery ever! Richard from Alberta

How it works

Order your new phone online or through the Customer Solution Centre and a Rogers Pro will deliver your new phone as soon as today* with contactless delivery, anywhere within the area covered by this service for free! Plus, they’ll offer remote set-up for your phone so it’s tailored to your needs at no extra cost.

Rogers Pro On-the-Go coverage area

Currently, this free service is available in the Greater Toronto Area, Ottawa and select parts of southwestern Ontario . This service will roll out to other major cities across Canada throughout 2020.

Rogers Pro On-the-Go is rolling out service across the GTA and southwestern Ontario.

GTA and southwestern Ontario coverage area

Ottawa coverage area

What customers are saying

Rogers Pro-On-the-Go customers share their experiences about the service they received.

Jeremy from Ontario:

“The Pro was on time, extremely knowledgeable, very helpful and really friendly. This service is a fantastic idea and perfect for the world we live in now.”

Bernice from BC:

“You don't have to leave the comforts of your home to get a new phone. That's the best part! Very personable service. No distractions!”

Derek from BC:

“I needed a phone immediately and it was there within hours! The Pro was knowledgeable and made this experience excellent.”

It was nice to have the Pro deliver the phones & help with set up. Much better than UPS & trying to figure it out myself. I think it is a great service. Norma from Ontario

Saal and David were very knowledgeable and friendly! Exceeded my expectations!! Thanks guys! Kelly from Ontario

Available now for new and existing Rogers customers!

Looking for a phone today?

Check out phones available with Pro On-the-Go.

Browse phones

Frequently asked questions

Who is eligible for Rogers Pro On-the-Go?

Rogers Pro On-the-Go is currently available for people in the Greater Toronto Area, Ottawa, select parts of southwestern Ontario, and Greater Vancouver who order select eligible phones. To see if you’re eligible, start shopping for a phone online, look for the banner at the top of the shopping page, and then select “check eligibility”. A pop-up window will appear for you to enter in your postal code.

If you are not within the eligible coverage area, you can try another postal code to check if Rogers Pro On-the-Go is available in that area. We are expanding this service to other major cities across Canada in 2020, so stay tuned for more eligible locations!

Please note that this service is not available for TV/cable or internet orders. If you need help setting up Rogers TV or internet services, please contact us directly.

How do I take advantage of Rogers Pro On-the-Go?

If you’re eligible, you can take advantage of Rogers Pro On-the-Go when you open a new Rogers account or upgrade your current Rogers phone. You can do this online or by calling our Customer Solution Centre. However, if you want to add a new line to your existing Rogers account, you must do so online.

You pick the time and place for your appointment when you’re completing your order. Whether you’re at home, at work or even at your favourite coffee shop, a Rogers Pro will meet you anywhere within the eligible coverage area of this service

What can I expect from my appointment?

On the day of your appointment you will receive a text message reminder, and then a Rogers Pro will personally get in touch (by calling, texting or emailing you) to agree on a convenient time to meet within your chosen appointment window.

Rogers Pro On-the-Go is paperless. All order confirmations, customer agreements and receipts, including those processed during the appointment itself, will be sent via email.

Covid-19 Update: To keep our communities, customers and employees safe in the midst of the current public health situation, we’re making changes to our Rogers Pro On-the-Go service. During this time, customers can continue to get their phone delivered as soon as today with contactless delivery and will now receive remote set-up support from their Rogers Pro.

Once you receive your new phone, your Rogers Pro will call you to help you get fully set up and teach you all the tips and tricks you need to get the most out of your new phone. However, no additional devices or accessories will be available for purchase during your appointment.

View more FAQs

The Setup Service Fee of $45 per line is waived for online orders made through rogers.com (but not through Live Chat and Customer Service). Taxes extra.

* Greater Toronto Area: Service available Monday-Saturday from 8am to 8pm and on Sunday from 10am to 8pm (excluding statutory holidays) unless otherwise specified. Appointment times are subject to Rogers Pro appointment availability.

* Ottawa & southwestern Ontario: The service is available 7 days a week from 10:00 a.m. to 8:00 p.m. (excluding statutory holidays) unless otherwise specified. Appointment times are subject to Rogers Pro appointment availability.

Rogers Pro On-the-Go was rated 9.5 out of 10 from our customers based on an internal survey from October 2019 to June 2020.