Wireless accessibility
Vision solutions
We provide services and solutions that improve overall accessibility for our wireless customers with low or no vision, making it easier to stay connected.
Accessible devices and features
Many mobile phones and smart devices have built-in features or apps to help people with low or no vision.
You can also visit Wireless Accessibility to learn more about accessibility features on wireless devices.
Vision accessibility features
Want to learn more about accessibility features on different platforms?
Alternative bill formats
You can receive your monthly bill in several different formats at no extra charge, including:
- Large font
- Grade 2 Braille
- A text-based version on CD
Wireless plans and add-ons
If you have an accessibility need or a disability, you might be eligible for a discounted Wireless plan.
We offer a $20 monthly discount on all our in-market plans, including Rogers InfiniteTM plans, which include Data Manager and Roam Like Home. First, contact our Accessibility Services team to choose the plan that’s right for you.
To apply for the discount, please send your name, Rogers account number, mobile phone number and a copy of your disability-association membership to our Customer Care team through either of these options:
Email: AccessibilityDiscount@cx.rogers.com
- Subject line: Escalations for Accessibility Discount: BT:2313
Mail: Customer Support Investigations Team
70 Assomption Blvd
Moncton NB
E1C 1A1
Fax: 1 800 219-6473
Wireless Code
Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.
Service and device trial period for customers with disabilities
Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.
Contact Us
The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods: