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TOP QUESTIONS AND ANSWERS
    We have been advised by Nokia that it has announced a ‘Charger Exchange Program’ for a limited number of mobile phone chargers. While there have been no reported incidents or injuries, Nokia has initiated this program as a precautionary measure. To help you identify if your charger is included in this program, Nokia has set up a website: http://chargerexchange.nokia.com

    This exchange program is handled exclusively by Nokia. So we can only encourage you to visit their website at http://chargerexchange.nokia.com or call their Customer Care at 18882266542 (188822NOKIA) for them to assist you.
    To set up Visual Voicemail and create a password right on the iPhone screen:
    1. Tap Voicemail. The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record your voicemail greeting. Use any 4-10 digit password that only you will know.
    2. Tap Save
    3. Re-enter password and tap Save again
    Record a new voicemail greeting:
    1. Tap Voicemail and tap Greeting. Then tap Custom.
    2. Tap Record and say your greeting.
    3. When you finish, tap Stop. To listen to your greeting, tap Play.
    4. When you’re satisfied, tap Save.
    To set up Visual Voicemail by calling the Voicemail system:
    1. From home screen tap Phone
    2. Tap Keypad
    3. Tap and hold the 1 key
    4. Follow prompts to set up personal password and greeting
    You can change your voicemail password in two ways – online or on your phone:

    Online:
    1. Login to your account at rogers.com.
    2. Under Wireless, click Manage My Wireless Services
    3. Under My Wireless Services, select Change My Voicemail Password
    4. Enter new password.
    On your wireless phone from your voicemail box:
    1. Press and hold the 1 key.
    2. Enter your current password.
    3. Press 4-3-1 to change your password.
    Pay As You Go™ voicemail has many valuable features, including:
    • Free deposits from another Pay As You Go™ customer
    • Available 24 hours/days, 7 days/week
    • Can be used as a personal note pad (ie. leave yourself a message)
    • Maximum of 10 messages can be stored, maximum of 3 minutes each in length
    • Maximum of 5 days retention for new and/or stored messages
    • Messages are presented in separate queues: urgent, new and saved (within each queue, messages are presented in a first in, first out basis)
    • Voicemail will answer calls when phone is off, already on another call, or call is not answered.
    Yes. You are charged for each voicemail received at your local airtime rate which varies according to your price plan. Plus you are charged to listen to your voice mail at the local airtime per minute rate.
    If you have just deleted a voicemail message and have not yet exited the voicemail system, you can still retrieve that message. To do so, press the * key to return to the main menu, then press 1 to listen to new messages. You will have the option to save the message instead of deleting it. Once you exit the voicemail system, any messages that you have deleted cannot be retrieved.
    When a voice message is left for you, a message-waiting indicator will appear on your phone’s display (while the phone is turned on) and you will receive a text message indicating that you have a new voicemail message.

    Your phone may also beep to indicate that a new message has been left, depending on your phone model. Please see your phone’s user guide for details.
    This recording plays when your mailbox is full. To make room for a future message, you will need to delete one or more existing messages.

    To delete a message:

    1. Press & hold down 1 key
    2. Follow prompts to listen to your messages
    3. During or after playback of a message you would like to delete, press 7 and that message will be deleted.
    You can access information and subscribe to the Add Ons of your choice by:
    Using the online self-service option Manage Wireless Services after sign in by dialing *6-1-1 (at no charge) from your wireless phone.

    If you are a Rogers Wireless customer currently using a Smartphone on 1) a Data plan or 2) Voice & Data bundled plan and you wish to upgrade to a new Smartphone, you are eligible to upgrade after 24 months.  For customers with only Voice service (no Data plan) wishing to upgrade to a Smartphone or customers upgrading from a non-Smartphone to a Smartphone or Data device, you are eligible to upgrade after 24 months.  Your account must also be in good credit standing at the time of the upgrade.

    Note: A Smartphone is a handheld Data device such as a Blackberry or iPhone.

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