If you are a Rogers Together with Shaw customer, for support with our services, visit our website for support with our services.
To return a phone, tablet, or other Wireless accessories see Returning a Wireless phone or accessory.
To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge.
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.
If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. Be sure to check your junk mail for the return shipping information, it can take up to 48 hours to receive the automated email.
Before you begin:
We’ll first need to authorize any return. Before returning equipment, please contact us if you haven’t already requested to cancel your current TV, internet, home phone, or home monitoring services.
Once we've placed your equipment return order, we'll attempt to send you an electronic Waybill via email. See a list of items that should be returned.
If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.