Hearing or Speech Solutions
Text with 9-1-1 (T9-1-1)
Text with 9-1-1 (T9-1-1) lets you communicate with an emergency 9-1-1 operator via text message. Keep in mind, you must be registered to use this service. Register now
T9-1-1 is not supported by data only devices (e.g., tablets), IP based devices, and landlines.
Forwarded messages via Extreme Text Messaging will not work.
To access the T9-1-1 service, users must have an eligible handset (i.e., the wireless device must support voice and text simultaneously). Non-certified Rogers devices and unlocked devices now on the Rogers network have not been tested and may not support the T9-1-1 service.
All wireless devices launched since 2013, and the following devices, have been tested and found to support T9-1-1 service:
Apple devices including iPhone 3G, iPhone 3Gs, iPhone 4, iPhone 4S and iPhone 5
Blackberry® devices including the 9000 Bold, 8520 Curve, 9700 Bold, 9300 Curve 3G, 9780 Bold, 9800 Torch, 9360 Curve, 9790 Bold, 9810 Torch 2 and 9900 Bold.
LG devices including the TE365F/TE365 Neon, GT350 Wink Plus, GT350F Town, LG-A133CH, LG-C660R Gossip Pro, LG-P505CH Phoenix, LG-P505R, LG-P925 Optimus 3D, LG-P990hN Optimus 2X, LG-E400R L3, LG-E960 Nexus 4 and LG-P705g L7.
Nokia devices including the 2720 Fold, C6-00, Lumia 710.1, X2-01 and X7-00.
Samsung devices including the SGH-I896 Captivate, SGH-T369R Linx, SGH-T456 Gravity, I9020A Nexus S, I9250M Galaxy Nexus, S5690R Xcover, SGH-C414R, SGH-I727R, Galaxy S2 LTE, SGH-I997R, Samsung Galaxy SGH-T589R Galaxy Q, SGH-I317M Note 2, SGH-I717R Note 1 and SGH-I747M Galaxy S3.
Sony Ericsson devices including the Vivaz Pro U8a, X10a, Xperia Arc LT15a, Xperia Pro MK16a, Xperia Ion LT28i and Xperia U ST25a.
HTC devices including the Evo 3D (PG86310), Raider (PH39150), Desire C (PL01130), One S (PJ40110) and One XL (PJ83100).
Motorola devices including the XT910S, XT910K, XT910, SP12311845, RAZR maxx, RAZR and M0C2E.
Message Relay Service (MRS)
Message Relay Services (MRS) can help you communicate through a relay operator via teletypewriter (TTY) or over the internet.
MRS support both voice carry over (VCO) and hearing carry over (HCO) calls.
TTY
A Teletypewriter, or TTY, device lets you use your phone by typing out messages instead of speaking and listening.
To access MRS via TTY from a wireless device call 7-1-1.
IP Relay
IP Relay service lets you communicate via text online using web-capable devices through interactive messaging applications. You must have Internet access to use this service.
- To access MRS via IP Relay, register for a unique access number (your user ID) and password.
- Already have a user ID and password? Access our IP Relay service from the IP Relay website or download the free IP Relay Canada app from Google Play or the App Store.
- Enter your access number and password and click on “log on”.
- Review the Tips and FAQ links on the bottom of the IP Relay portal to read detailed information on how to use IP Relay services.
Video Relay Service
Video Relay Service (VRS) helps people who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator through videoconferencing. The operator then places a voice telephone call to us and relays the conversation.
SRV CANADA VRS is now open 24 hours a day, 7 days a week, every day of the year.
VRS Eligibility
If you live in Canada and are deaf, hard of hearing or speech impaired, and wish to communicate via video using sign language you’re eligible for VRS.
SRV Canada VRS customers must register for the service and install the SRV Canada VRS app in order to use it.
For more on registration see Registering for VRS below, or visit SRV Canada VRS’s Register page.
VRS Compatibility
VRS works with:
- A broadband internet connection
- Desktop computers (Mac and PC), smartphones and tablets (Android and iOS).
VRS does not work with:
- Calls to ‘900’ and other pay-for-service phone numbers. This includes some 800, 866, 877 and 888 numbers.
VRS Features
SRV Canada VRS provides 9-1-1 service across Canada Canada 24 hours a day, 7 days a week, every day of the year.
All 9-1-1 calls are treated as urgent and go directly to first place in the SRV Canada VRS call centre’s queue.
When a registered SRV Canada VRS customer calls another registered SRV Canada VRS customer, the system automatically connects the two customers directly without involving a Video Interpreter.
Registering for VRS
To register for VRS:
- Visit SRV Canada VRS’s Register page.
- Follow the instructions to register for the service and create your account.
- Within 1 business day, your 10-digit phone number will be emailed to you. Start using this number to make and receive SRV Canada VRS calls.
Accessible Devices
Wireless Plans and Add-ons
If you have a disability you might be eligible for a discounted Wireless plan.
We offer a $20 discount on all of our in-market plans, including Rogers InfiniteTM plans, which include Data Manager and Roam Like Home.
To apply for a plan discount please send your name, account number and a copy of your membership to a disability association to our Customer Care team. You can send the information through any of the three options below:
- Fax: 1-800-219-6473
Mail: Customer Support Investigations Team
100 Westmorland St
Moncton NB
E0C 0G1
- Email: AccessibilityDiscount@rci.rogers.com
Add-ons
Premium Voicemail-to-Text
For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.
- Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
- Get text and audio versions of your voicemail sent to your device.
- Scan and respond to urgent messages.
- Choose how you wish to respond—by text or voice.
- Listen to your voicemail without dialling in or entering a password.
- Listen to your voicemail messages in any order you want.
Wireless Public Alerting
To watch an accessible video about the Canadian Wireless Public Alerting (WPA) system, visit wirelessaccessibility.ca.
Wireless Code
Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.
Service and device trial period for customers with disabilities
Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.
Home Phone Accessibility Features
Rogers Services
We’re pleased to offer our Home Phone customers with special needs the following services:
- Directory Assistance: No charge for 100 directory assistance (4-1-1) calls per month.
- Operator Assistance: We provide free operator assistance to help complete local, long distance, sent paid (per-minute rates apply), collect, and bill-to-third-party calls. Local and long distance charges apply.
Compatibility with home emergency services
Our Home Phone service is compatible with the following home emergency services:
- DirectAlert
- Mondial Lifeguard Technologies
- ConnectCare
- Philips Lifeline
TV Closed Captioning
This service provides you with subtitles at the bottom of the screen. Rogers passes through all closed caption subtitles that are provided by television channels.
Ignite TV Voice Remote
The Ignite TV Voice Remote allows you to turn on closed captioning simply by pressing one button and saying a command.
Learn how to use the Ignite TV Voice Remote.
Ignite TV also lets you customize the appearance of closed captioning. Learn how here.
Digital Cable
High Definition: If your digital box is connected to the TV using component or HDMI cable, activate captions and modify their appearance through the INFO and Settings buttons on your digital box’s remote control.
Standard Definition: You can access captions by activating the caption feature on your TV’s menu. Your TV instructions will explain how to use this feature.
Learn more about Closed Captioning
Many people use captions to enjoy their favourite TV programs, but few understand how the captions are made. Most people think captions are created automatically by computers.
In fact, captions are created by people—highly skilled and trained people. Computers aren’t smart enough yet to accurately caption the content in live broadcasts.
Captioning live programming, like news and sports, is the hardest part of a captioner’s job because the captions have to be created at the same time as the broadcast. This video explains how live captioners generate accurate and timely captions under pressure.
Sign Language Interpreter Services
Customers who would like to bring a sign language interpreter while at a Rogers store are invited to do so. You can book an interpreter through the Canadian Hearing Services or any other service you use. Any associated costs will be invoiced by the interpreter to the Rogers store directly.
