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Hearing accessibility

Hearing support and tools

Learn how to install, navigate, and enjoy your services with hearing support and tools.

Contact us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us for more information.

Phone

Rogers Aid Hotline
Accessibility Services Group

1-877-508-1760

Or dial *AID (*243) from a Rogers device.

  • Mon-Sat: 9 a.m. - 7 p.m.

Rogers technical support

1-888-764-3771

Or dial *611 from a Rogers device.

  • 24/7

Rogers together with Shaw

1-888-472-2222

  • Mon-Sat: 9 a.m. - 7 p.m.
  • Technical support: Mon-Sun: 7 a.m. – 10 p.m.

MRS (Message Relay Service)

IP Relay

Ask the IP Relay operator to connect the call to the appropriate Aid Hotline or Customer Service number.

TTY

Dial 7-1-1 from your device, or ask the TTY operator to connect the call to the appropriate Aid Hotline or Customer Service number.

VRS (Video Relay Service)

You can also contact Customer Service through a sign language interpreter using these short codes in the Canada VRS app.

Rogers

288-050

  • Mon-Sat: 9 a.m. - 7 p.m.

Rogers together with Shaw

288-052

  • Mon-Fri: 11 a.m. - 8 p.m.
  • Sat: 11 a.m. - 7 p.m.

Additional resources

Sign language interpreter

Customers are welcome to bring a sign language interpreter to a Rogers store. You may book an interpreter through the Canadian Hearing Services or through another service. The interpreter will invoice any associated costs directly to the Rogers store.

CRTC Internet Code

Learn about the CRTC Internet Code and your rights as a Canadian internet customer. Watch a series of videos describing the Internet Code, presented in ASL with English captions and an audio voiceover.