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Neurodiversity accessibility

Neurodiversity support and tools

Learn how to use your Rogers services with support for cognitive and neurological differences.

Contact us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Phone

Rogers Aid Hotline
Accessibility Services Group

1-877-508-1760

Or dial *AID (*243) from a Rogers device.

  • Mon-Sat: 9 a.m. - 7 p.m.

Rogers technical support

1-888-764-3771

Or dial *611 from a Rogers device.

  • 24/7

Rogers together with Shaw

1-888-472-2222

  • Mon-Sat: 9 a.m. - 7 p.m.
  • Technical support: Mon-Sun: 7 a.m. – 10 p.m.

MRS (Message Relay Service)

IP Relay

Ask the IP Relay operator to connect the call to the appropriate Aid Hotline or Customer Service number.

TTY

Dial 7-1-1 from your device, or ask the TTY operator to connect the call to the appropriate Aid Hotline or Customer Service number.

VRS (Video Relay Service)

You can also contact Customer Service through a sign language interpreter using these short codes in the Canada VRS app.

Rogers

288-050

  • Mon-Sat: 9 a.m. - 7 p.m.

Rogers together with Shaw

288-052

  • Mon-Fri: 11 a.m. - 8 p.m.
  • Sat: 11 a.m. - 7 p.m.

Additional resources

Alternative bill formats

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD