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Neurodiversity accessibility

Neurodiversity support and tools

Learn how to use your Rogers services with support for cognitive and neurological differences.

Contact us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

1-877-508-1760

Or dial *AID (*243) from your Rogers device.

  • Call us anytime between Mon-Sat 9 a.m. - 7 p.m.

VRS (Customer Service)

You can also contact Customer Service through a sign language interpreter using these short codes in the Canada VRS app.

Rogers

288-050

  • Mon-Sat: 9 a.m. - 7 p.m.

Rogers together with Shaw

288-052

  • Mon-Fri: 11 a.m. - 8 p.m.
  • Sat: 11 a.m. - 7 p.m.

TTY

7-1-1

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760.

  • Call us anytime between Mon-Sat 9 a.m. - 7 p.m.

Additional resources

Alternative bill formats

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD