How to Provide Feedback or Request an Alternate Format
We value your feedback in helping us create a more accessible Rogers. The Manager of Accessibility is responsible for receiving accessibility-related feedback.
Please visit Rogers accessibility to learn how to provide feedback on accessibility and on our plan, or to request an alternate format of the plan or our feedback process. Alternate formats include print, large print, braille, audio, or electronic.
Contact methods are:
Mailing address: Manager for Accessibility, Rogers Communications, Accessibility Feedback, 333 Bloor Street East, Toronto, ON M4W 1G9
Phone: Accessibility feedback line 1-866-247-0000
Email: firstname.lastname@example.org (Include “Accessibility Feedback” in the subject line)
Online form: Accessibility Feedback Form
In 2019, the Government of Canada passed the ACA. The goal of the ACA is to create a barrier-free Canada by 2040.
Federally regulated companies like Rogers must create public plans that identify existing barriers and detail actions to remove and prevent future barriers to accessibility. This includes in areas such as products, services, premises, communications, and employment.
Our 2023-2025 Accessibility Plan reflects Rogers and its operations as of March 31, 2023. We relied on help from accessibility experts to gather input and create our plan. This plan was created by consulting with, and listening to our customers, employees, and groups that represent persons with disabilities (PWD). Through our consultations, we learned that some customers encounter barriers in Rogers physical locations, online, and when interacting with us. We also learned there are opportunities to improve how we provide employees with disabilities the accommodations they need and how quickly we provide accommodations.
Our plan outlines barriers we identified through consultations, our actions to address them, and how we will prevent new potential barriers over the next three years. It also includes some of the accessibility initiatives we have already been working on.
We will review our plan annually and publish a yearly progress report. Every three years, we will share an updated plan that builds on our progress. The Human Resources Committee of the Board will continue to be made aware of our progress. We recognize that creating more accessible employee and customer experiences is an ongoing journey that will continue beyond 2025.
This Accessibility Plan describes Rogers expectations as of the date this plan was published and may be subject to change, in accordance with applicable law, in order to reflect the evolving accessibility needs of Rogers employees and customers.
How we Created the Accessibility Plan
Rogers is committed to the principle of “nothing about us, without us.” We consulted with PWD to develop this plan, through focus groups, surveys, a third-party assessment of accessibility at Rogers, feedback from accessibility experts, and secret shopping experiences. We also launched an accessibility feedback process on June 1, 2022 and have used this feedback to help create this plan.
We have developed priorities for the next three years to remove and prevent barriers based on what we heard. Our priorities are a mix of both short and long-term goals.
This document marks an important milestone for Rogers on our continuous journey to be more accessible. We will consistently listen, learn, and take action to create the best experiences possible for everyone.