If you have accessibility needs, we provide a number of different services that can help.

Products, services and solutions

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

Or call from your Rogers device *AID (243)

  • Mon-Sun: 9am to 10pm

Social Media

  • Available 24/7

Social Media

  • Available 24/7

TTY Message Relay Service

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760

  • Mon-Sun: 9am to 10pm

Accessibility feedback

At Rogers Communications, we’re committed to improving accessibility for everyone, especially for individuals with accessibility needs. We welcome feedback about all our brands to help create an accessibility plan related to the Accessible Canada Act.

If you’re looking for information about your account, billing or technical support please contact us.

The Director of Well-being & Accessibility is responsible for receiving accessibility feedback. You can send feedback by email, phone or mail. If you want to leave feedback anonymously, you can only provide it by phone or mail. We treat all feedback anonymously for the purpose of creating an accessibility plan.

If you need a description of the feedback process in a different format, please contact us by email, mail or phone. You can ask for print, large print, braille, audio format or electronic format.


Include “Accessibility Feedback” in the subject line.


Tell the Customer Solution Specialist that you’re calling to share accessibility feedback.

  • Mon-Sun: 9am to 10pm


Director, Well-being & Accessibility

Rogers Communications, Accessibility Feedback

333 Bloor St. E, Toronto, ON M4W 1G9