If you have accessibility needs, we provide a number of different services that can help.
Products, services and solutions
The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:
*If you are a Rogers Together With Shaw customer, visit our website for support with our services.
Or call from your Rogers device *AID (243)
- Mon-Sun: 9am to 10pm
Accessibility Feedback and Plan
We welcome your feedback about any accessibility barriers you’ve experienced with us or feedback about the Rogers accessibility plan.
If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing or technical support) please visit the contact us page. To learn about the accessibility features of our products and services, you can contact our accessibility services group via the aid hotline.
The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.
If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio or electronic format or other agreed-upon formats.
Manager for Accessibility
Rogers Communications, Accessibility Feedback
333 Bloor St. E, Toronto, ON M4W 1G9