If you have accessibility needs, we provide a number of different services that can help.

Products, services and solutions

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

Or call from your Rogers device *AID (243)

  • Mon-Sun: 9am to 10pm

Social Media

  • Available 24/7

Social Media

  • Available 24/7

TTY Message Relay Service

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760

  • Mon-Sun: 9am to 10pm

Your feedback can help

Rogers Communications is committed to building a more inclusive and accessible experience for all our brands including Rogers, Fido, chatr Mobile, Cityfone and Rogers Media.

We welcome your feedback as it will help us create an accessibility plan related to the Accessible Canada Act. Rogers’ Vice President, Customer Care, Experience and Planning is responsible for receiving accessibility feedback.

The accessibility feedback process is available in alternative formats. When requesting, kindly specify if you need print, large print, braille, audio format or electronic format.

To provide feedback or request an alternative format, please reach out to us by email, phone, or mail.

We will acknowledge all feedback unless it is anonymous. Anonymous feedback can be provided by phone or mail.


Include “Accessibility Feedback” in the subject line.


Tell the Customer Solution Specialist that you’re calling to share accessibility feedback.

  • Mon-Sun: 9am to 10pm


Rogers Communications, Accessibility Feedback

333 Bloor St. E, Toronto, ON M4W 1G9