If you have accessibility needs, we provide a number of different services that can help.

Products, services and solutions

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

Or call from your Rogers device *AID (243)

  • Mon-Sun: 9am to 10pm

Social Media

  • Available 24/7

Social Media

  • Available 24/7

TTY Message Relay Service

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760

  • Mon-Sun: 9am to 10pm

Accessibility Feedback and Plan

We welcome your feedback about any accessibility barriers you’ve experienced with us or feedback about the Rogers accessibility plan.

If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing or technical support) please visit the contact us page. To learn about the accessibility features of our products and services, you can contact our accessibility services group via the aid hotline.

The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone or mail. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.

If you need a description of the accessibility feedback process or the accessibility plan in a different format, please contact us. We can provide it in print, large print, braille, audio or electronic format or other agreed-upon formats. 

Online Form

Share your feedback with us using the accessibility feedback form.


Accessibility feedback line:

  • Mon-Sun: 9am to 10pm


Include “Accessibility Feedback” in the subject line.


Manager for Accessibility

Rogers Communications, Accessibility Feedback

333 Bloor St. E, Toronto, ON M4W 1G9