Wireless accessibility

Hearing and speech solutions

Accessible devices and features

Built-in features on mobile phones and smart devices make connecting and communicating easier. Learn about some of these features below.

You can also visit Wireless Accessibility to learn more about accessibility features on wireless devices. 

Hearing & Speech Accessibility Features

Want to learn more about accessibility features on different platforms?

Text with 9-1-1 (T9-1-1)

Text with 9-1-1 (T9-1-1) lets you communicate with an emergency 9-1-1 operator via text message. Keep in mind, you must be registered to use this service. Register now.

Message Relay Service (MRS)

Message Relay Service (MRS) helps customers who are deaf, deaf-blind, hard of hearing or have difficulty with speech to communicate through a relay operator via teletypewriter (TTY) or over the internet.

MRS support both voice carry over (VCO) and hearing carry over (HCO) calls.

TTY

A Teletypewriter (TTY) device enables communication with voice users through a relay operator.

1 800 855-0511 (Voice to TTY)

711 (TTY to Voice)

1 800 855-1155 (TTY to TTY)


IP Relay

IP Relay allows you to place and receive text-based relay calls from your computer or mobile device. A relay operator will connect an IP Relay caller to a voice party. You must have internet access or mobile data to use this service. To access MRS via IP Relay, register for a unique access number (your user ID) and password. Registration is free for wireline phone and wireless customers.

Already have a user ID and password? Access our IP Relay service from the IP Relay website or download the free IP Relay Canada app from Google Play or the App Store.

Enter your access number and password and click on “log on”.

Review the Tips and FAQ links on the bottom of the IP Relay portal to read detailed information on how to use IP Relay services.

Voice callers to IP Relay: Call the toll-free IP Relay number at 1 855-801-5862 and provide the operator with the access number of the IP Relay user you wish to contact.

Video Relay Service

Video Relay Service (VRS) is a free service provided by SRV Canada VRS. VRS helps people who use sign language to communicate with voice telephone users. VRS callers are connected by video with a sign language interpreter who provides real-time interpretation for telephone calls.

If you live in Canada and are deaf, hard of hearing or speech impaired, and wish to communicate via video using sign language, then you're eligible to use VRS.

VRS is available 24 hours a day, 7 days a week, every day of the year.

Visit SRV Canada VRS' Register page to register for VRS and learn how to make and receive VRS calls. For support and assistance using VRS, please review the FAQ page and contact SRV Canada VRS Directly.

Rogers wireless customers using VRS over the network within Canada have unlimited access to VRS.

Wireless plans and add-ons

If you have an accessibility need or a disability, you might be eligible for a discounted Wireless plan.

We offer a $20 monthly discount on all our in-market plans, including Rogers InfiniteTM plans, which include Data Manager and Roam Like Home. First, contact our Accessibility Services team to choose the plan that’s right for you.

To apply for the discount, please send your name, Rogers account number, mobile phone number and a copy of your disability-association membership to our Customer Care team through either of these options:


Email: AccessibilityDiscount@rci.rogers.com


Mail: Customer Support Investigations Team

70 Assomption Blvd.

Moncton, NB

E1C 1A1


Fax: 1 800 219-6473

Add-on: Premium Voicemail-to-Text

For an extra $7 per month, get text and audio versions of your voicemail messages delivered to your device via text message.

  • Store up to 35 five-minute voicemail messages and save each one for up to 10 days.
  • Get text and audio versions of your voicemail sent to your device.
  • Scan and respond to urgent messages.
  • Choose how you wish to respond—by text or voice.
  • Listen to your voicemail without dialling in or entering a password.
  • Listen to your voicemail messages in any order you want.

Wireless Public Alerting

To watch an accessible video about the Canadian Wireless Public Alerting (WPA) system, visit wirelessaccessibility.ca.

Wireless Code

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Service and device trial period for customers with disabilities

Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.

Sign language interpreter services

Customers are welcome to bring a sign language interpreter to a Rogers store. You may book an interpreter through the Canadian Hearing Services or through another service. The interpreter will invoice any associated costs directly to the Rogers store.

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

Or call from your Rogers device *AID (243)

Social Media

Social Media

TTY Message Relay Service

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760