The CRTC’s Wireless Code (the “Code”) came into effect in December 2013. It was updated in 2017 and applies to all wireless service providers in Canada. Rogers was one of the original supporters of the Code and believes in giving our valued customers more choice, freedom and control over their wireless services.
Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer.
Who the Code applies to:
Consumers and small business customers. The Code sets consistent standards across the country to provide equal rights for wireless customers, no matter what service provider they are with across Canada.
What the Code means for you:
The Code addresses several key areas:
- Critical Information Summary: Understanding your Rogers wireless account is easier than ever. Whenever we provide you with a wireless service agreement, we also provide you with a critical information summary highlighting the most important aspects of your contract with us. Our version of the critical information summary is called “Key Order Information Details.”
- Contract Delivery: All postpaid customers can receive their contract either in paper format or by email. They can also request a copy of it for free at any time.
- Device Unlocking: All new devices will be sold unlocked* and any existing Rogers devices held by our customers can be unlocked for free at any time.
- Domestic Data Overage Cap: All lines on an account are covered under a $50 domestic data overage cap.
- Data Roaming Cap: All lines on an account are covered under a $100 data roaming cap.
- Trial Period: Customers have 15 days to try out our service and their wireless device (30 days if you self-identify as a person with a disability).
- Flex Data Plans: All incremental data charges beyond the base tier monthly service fee now count toward the $50 domestic data overage cap.
Please visit the CRTC’s website for more information.