Mobility and dexterity accessibility: TV services

Rogers Xfinity TV

Understand the features that make Rogers Xfinity TV accessible and usable for people with mobility or dexterity differences.

Rogers Xfinity Voice Remote

Control and customize Rogers Xfinity TV easily with the Voice Remote. Press and hold the Mic button and use voice commands to search for shows or movies, change the channel or volume, set recordings of live TV, enable features like closed captioning and described video and more.

Learn more about using the Rogers Xfinity Voice Remote.

Large Button Voice Remote 

Take your entertainment experience to the next level with these features: voice command, larger buttons and accessibility shortcut.

Learn more about using the Large Button Voice Remote.

Web Remote

The Rogers Xfinity Accessibility Web Remote lets you control your Rogers Xfinity TV from a computer or mobile device and is compatible with a wide variety of assistive technology.  

Search using your voice or type in commands 

Customize your preset voice command buttons 

Use as a backup if your voice remote is missing or damaged 

Sign in at Rogers Web Remote with your Rogers username or Shaw Web Remote with your username (formerly Shaw ID).

Accessibility menu

For all Rogers Xfinity TV’s accessibility features, press and hold the Mic button on the Rogers Xfinity Voice Remote and say, "Accessibility." Here, you’ll find a list of all Rogers Xfinity TV’s accessibility features and settings, as well as tips on how to use them. You can also reach the Accessibility menu by pressing the B or Accessibility buttons on your Rogers Xfinity Voice Remote.

Rogers Streaming

Designed with accessibility in mind, Rogers Streaming offers a variety of features to give all users a comfortable experience.

Learn more about accessibility features on Rogers Streaming.

Bluetooth devices

Learn how to connect a device as an accessibility support tool. 

Pair a Bluetooth device

To connect a Bluetooth device:

1. Press the Rogers button to open the main menu.
2. Use the arrow keys to navigate to Settings (the gear icon).
3. Use the arrow keys to go to Device Settings and press OK.
4. Use the arrow keys to go to Audio and then select Bluetooth Devices.
5. Select the device that you want to connect from the list displayed, and then press OK on your remote.

Unpair a Bluetooth device

To disconnect a Bluetooth device:

1. Press the Rogers button to open the main menu.
2. Use the arrow keys to navigate to Settings (the gear icon).
3. Use the arrow keys to go to Device Settings and press OK.
4. Use the arrow keys to go to Audio and then select Bluetooth Devices.
5. Highlight the settings icon next to the device that you wish to remove and press OK.
6. When prompted, select Disconnect.

Additional resources

Device guides 

View our accessible device guides for support with using your devices, changing your settings and troubleshooting.

Benefits for qualifying customers

Rogers also offers the following benefits for qualifying customers:

• One free remote with larger buttons
• 30% off Rogers Xfinity TV bundles or one free set-top box for Digital TV services

If you have an accessibility need or a disability, you might be eligible for a discounted Rogers Xfinity service. To apply for the discount, send your name, account number, phone number and a copy of the proof of membership to a disability association to: Rogers Special Discounts team at AccessibilityDiscount@cx.rogers.com with the subject line: Escalations for Accessibility Discount: BT:2313.