Wireless accessibility

Vision solutions

We provide services and solutions that improve overall accessibility for our wireless customers with low or no vision, making it easier to stay connected.

Accessible devices and features

Many mobile phones and smart devices have built-in features or apps to help people with low or no vision.

You can also visit Wireless Accessibility to learn more about accessibility features on wireless devices. 

Vision accessibility features

Want to learn more about accessibility features on different platforms?

Alternative bill formats

You can receive your monthly bill in several different formats at no extra charge, including:

  • Large font
  • Grade 2 Braille
  • A text-based version on CD

Wireless plans and add-ons

If you have an accessibility need or a disability, you might be eligible for a discounted Wireless plan.

We offer a $20 monthly discount on all our in-market plans, including Rogers InfiniteTM plans, which include Data Manager and Roam Like Home. First, contact our Accessibility Services team to choose the plan that’s right for you.

To apply for the discount, please send your name, Rogers account number, mobile phone number and a copy of your disability-association membership to our Customer Care team through either of these options:

Email: AccessibilityDiscount@rci.rogers.com

Mail: Customer Support Investigations Team

70 Assomption Blvd

Moncton NB 

E1C 1A1

Fax: 1 800 219-6473

Wireless Code

Learn about the CRTC Wireless Code and your rights as a Canadian wireless customer.

Service and device trial period for customers with disabilities

Customers with disabilities are eligible for an extended trial period for their Wireless service (30 days). Devices can be returned within 30 days from the date of purchase.

Contact Us

The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:

Aid Hotline

Or call from your Rogers device *AID (243)

  • Mon-Sun: 9am to 10pm

Social Media

  • Available 24/7

Social Media

  • Available 24/7

TTY Message Relay Service

Ask the TTY operator to connect the call to the Aid hotline at 1 877 508-1760

  • Mon-Sun: 9am to 10pm