Return or recycle your 5G Business Internet Gateway

Return timelines:

Return timelines depend on how you got your 5G Business Internet Gateway.

• Purchased and picked up in-store: Return within 30 days of purchase to original retail location.
• Purchased online or by phone: Return within 30 days of shipment of the device.
  
  

Return conditions:

To be eligible for return or exchange, your device must:

• Have no physical or moisture damage.
• Include a power supply and sim tray for the device.
  
  

If you financed the device and have a remaining balance, it will be waived once we receive your gateway. We’ll send you instructions and a prepaid Purolator return label. Return it within 30 days to avoid charges. If you financed the device and you’re keeping the gateway, you’ll need to pay the remaining balance. If you’re renting the gateway, we’ll send a prepaid Purolator label. Return it within 30 days to avoid an “Unreturned Device” charge. If you own the device, no return is needed.

Confirming return or exchange eligibility

If you ordered online, by phone or at a retail location and had the device shipped to you:

1. Call 1-866-727-2141 to confirm eligibility.
2. Make sure the gateway meets the return conditions.
3. If eligible, ship back within 30 days of your call.
   
   

If you purchased and picked up in-store:

• Visit the same Rogers store where you got the gateway.
• Bring your original receipt and documentation.
• Ensure the gateway meets the return conditions.
  
  

How to return your equipment

5G Business Internet Gateway Steps to return with Purolator:

1. Contact us to get approval for your return.
2. Pack the gateway and power cable in any box and tape the prepaid Purolator label to the outside. If you’re using a recycled box, remove or cover any previous labels or bar codes so the correct code will get scanned.
3. Record the tracking number and track it at purolator.com.
4. Drop it off at a Purolator depot or drop box. For locations, visit purolator.com or call 1-888-744-7123.