5G Business Internet Support
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Recently placed an online order for 5G Business Internet?
Find answers to questions about your order, delivery, billing, and setup.
Understanding 5G Business Internet
Rogers 5G Business Internet uses the Rogers mobile network to give you Internet service. The Rogers Wireless Business Internet gateway turns the wireless signal into a WiFi signal so your devices can connect easily.
The Rogers 5G Business Internet is specifically designed for ongoing usage, so you can only use it at your service address.
Refer to the Rogers 5G network coverage map to make sure you're setting up the device at a service address with 5G coverage.
If 5G is not available at your service address, your Rogers 5G Business Internet device will connect to the Rogers 4G / LTE network where available. Service is not available over Extended Coverage.
Follow these instructions:
- Turn on Rogers 5G Business Internet device and insert the SIM card.
- The Rogers 5G Business Internet device will then automatically connect to the mobile network.
- Place the device at a good location for the best service available.
- Connect your laptop, tablet, or other device to the 5G Business Internet device via Wi-Fi using the Wi-Fi name and password located on the device’s sticker.
- Additionally, connect your devices via Ethernet cables using the two LAN ports located at the back of the device.
Your 5G Business Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window.
Do not place your device in a closet.
Wi-Fi coverage and speeds throughout the workplace will vary based on size, material, and layout of the building.
The 5G Business Internet device is a data-only device. You can’t use it to make voice calls or send or receive text messages unless you are using our Advantage Voice (VOIP) service connected to 5G Business Internet.
I've complete my online order for 5G Business Internet. Where can I track my order? I've complete my online order for 5G Business Internet. Where can I track my order? I've complete my online order for 5G Business Internet. Where can I track my order?