Troubleshoot slow or degraded mobile data service

If you're experiencing slow or degraded mobile data service, follow these steps:

1. Restart Your Phone
   1. Turn off your phone.
   2. Wait 30 seconds before turning it back on.
   3. Test if you can receive calls.
2. Test your data with a different network mode
   • Android: Go to Settings, select Connections, tap Mobile Networks and select a different network mode (e.g. LTE, 5G).
   • iPhone: Go to Settings, select Cellular, tap Cellular Data Option, tap Voice and Data andselect a different network mode.
3. Check your maximum speed data usage limit on the Business Self Serve Tool.
4. Reset your network settings to restore default configurations and refresh connectivity
   • Android: Go to Settings, select Connections, tap Mobile Networks and retore to default configuration.
   • iPhone: Go to Settings, select Cellular, tap Cellular Data Option, tap Voice and Data and restore to default configuration.
5. Update to the latest Software Version
   • Android: Go to Settings and tap Software Update.
   • iPhone: Go to Settings, tap General and tap Software Update.
     
     

If the issue persists, contact our technical support team at 1-866-727-2141 for further assistance.