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Mobile - Support

Travel and roaming

Understanding Roaming

  • Travel Readiness Checklist
  • Roam Like Home basics
  • Before you travel: Prepare for roaming
  • While you travel: Understanding how roaming works
  • Coverage Map

Roaming Charges

  • Roaming and long-distance charges explained

Travel Pass

  • About Roam Like Home Travel Pass
  • How to add a Roam Like Home Travel Pass
  • Cruise Travel Pass

General troubleshooting

  • Unable to send or receive text messages 
  • Can’t delete wireless voicemail messages
  • Unable to access your voicemail
  • How to fix visual voicemail issues
  • Unable to receive incoming calls
  • Experiencing call forwarding issues
  • Experiencing slow or degraded mobile data service

Satellite-to-mobile

  • Satellite to mobile - general
  • Satellite-to-mobile roaming

Help for Device Ordering via Self-Serve

  • Device ordering via Self Serve
  • Cancelling orders
  • Returning a device ordered online

Phones and more

  • About 5G
  • 2G network retirement - Everything you need to know
  • Smartwatch and Wearables FAQ
  • Understanding the Wireless Code 
  • Help with your voicemail
  • eSIM
  • What is VoLTE (Voice over LTE)?  
  • What is Wifi Calling?
  • Help with your Apple Watch
  • Call features - Use Special Numbers
  • Speed Pass
  • Spam Call Detect


Plan feature FAQs

  • 5-Year Price Guarantee
  • Unlimited high-speed data plans
  • Priority Network Access