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eSIM: Introduction and setup for Rogers Business

eSIM (embedded SIM) lets you connect your device to your carrier's network without a physical SIM card. It is configured entirely through software instead of a physical SIM card. 

Rogers Business supports three types of eSIMs. While all eSIMs provide the same features and functionalities, they differ in how they are delivered:

  • Seamless eSIM: Automatically delivered to your phone without requiring a QR code scan.
  • Voucher eSIM: A physical card with a QR code.
  • Digital eSIM: A QR code sent by email.

If you have a voucher eSIM or digital eSIM, you will need to scan the QR code with your device.

New activations and adding a line

1. How to set up your Seamless eSIM (no scanning needed)

Certain Rogers devices released after May 29, 2024 support automatic eSIM installation during device setup through an ondevice notification (seamless eSIM).

Steps to activate:

  • Turn on your device for the first time and complete the initial setup.
  • Need help getting started? Find your device in our device guides and get easy-to-follow steps for topics like turning on and off your device or transferring data from an old device to the new one.
  • You’ll need to be connected to WiFi during set-up to activate your eSIM.

Note: An error can occur due to an unstable WiFi connection, or other factors with your device or eSIM.

  • Wait for the notification to set up your Rogers eSIM.
  • Follow the prompts on your device.
  • Go into your device settings and make sure the new eSIM has been turned on for your device.

That’s it! Now that you have your eSIM activated on your device, you can complete a number transfer if you’re bringing your phone number from another provider to Rogers.

Learn more about transferring your existing Canadian phone number to Rogers here.

Didn’t get a notification to download or setup your eSIM? 

If you encounter any issues with the eSIM activation process, please scan the QR code below and follow the on-screen prompts to complete the activation.

2. How to set up your Voucher eSIM (physical card with a QR code)

If you have received a Voucher eSIM with your device, you need to scan the QR Code on the physical card to activate your eSIM. Here are the steps to scan the QR code and activate your eSIM.

Customer Billing Information
To activate your eSIM while setting up your iPhone:
  1. When you get to the Set Up Cellular screen, tap Use QR Code.
  2. Follow the on-screen instructions.
To activate your eSIM over WiFi after you set up your iPhone:
  1. Open the Camera app and scan your QR code.
  2. Tap the Cellular Plan Detected notification.
  3. Tap Continue, at the bottom of the screen.
Tap Add Cellular Plan.		To activate your eSIM over WiFi after you set up your phone:

  1. On your device, go to Settings.
  2. Select Connections.
  3. Select SIM Card Manager.
  4. Select Scan Carrier QR Code.
  5. Select Connect.
  6. Select Add and use it now.
  7. Once the activation is complete, restart the device.
To activate your eSIM over WiFi after you set up your phone:

  1. In your device, go to Settings.
  2. Select Network & Internet.
  3. Select the + icon next to Mobile Network.
  4. Select Download a SIM instead?
  5. Select Next, then Need help?
  6. Select Enter Data Manually.
  7. Enter your activation code in the appropriate field.

To activate your eSIM over WiFi after you set up your phone:

  1. Go to Settings > Mobile Network.
  2. Tap Add Carrier.
  3. Use your phone to scan the eSIM voucher (QR code).

If the code doesn’t scan, clean your camera lens and try again.

If the problem persists, please contact us or your device manufacturer.

3. How to set up your Digital eSIM (digital QR code sent by email when you are bringing your own device to Rogers)

If you ordered through Rogers Business self-serve: Once you have the device (or activation confirmation if you are using your own device)

  • Enterprise customers: Please refer to the help section in Rogers Business Self-Serve portal.
  • Small Business customers: Contact Rogers Business with your order number and we will send you the QR code for the digital eSIM.

If you ordered via Rogers Business Customer Service: Once you have the device (or activation confirmation if you are using your own device), please contact Rogers Business to request the QR code for the digital eSIM.

Please Note: If you have ordered a hardware upgrade or would like to change to a digital eSIM on an existing device, sign in to your self-serve portal (MyBusiness Account for Small Business) and select Change SIM card from the menu to request the QR code for the digital eSIM.

Upgrading a device or switching phones

4. How to setup your Seamless eSIM (no scanning needed)

Certain Rogers devices released after May 29, 2024 support automatic eSIM installation during device setup through an ondevice notification (seamless eSIM).

Steps to activate:

  • Turn on your device for the first time and complete the initial setup.
  • Need help getting started? Find your device in our device guides and get easy-to-follow steps for topics like turning on and off your device or transferring data from an old device to the new one.
  • You’ll need to be connected to WiFi during set-up to activate your eSIM.

Note: An error can occur due to an unstable WiFi connection, or other factors with your device or eSIM.

  • Wait for the notification to set up your Rogers eSIM.
  • Follow the prompts on your device.
  • Go into your device settings and make sure the new eSIM has been turned on for your device.

That’s it! Now that you have your eSIM activated on your device, you can complete a number transfer if you’re bringing your phone number from another provider to Rogers.

Learn more about transferring your existing Canadian phone number to Rogers here.

Didn’t get a notification to download or setup your eSIM? 

If you encounter any issues with the eSIM activation process, please scan the QR code below and follow the on-screen prompts to complete the activation.

5. How to set up your Voucher eSIM (physical card with a QR code)

If you have received a Voucher eSIM with your device, the eSIM Card number must be added to your line before scanning your QR code. To do so, you must log into your self-serve portal and change your SIM. For Rogers Business Self-Serve, please refer to the help section in the portal.

MyBusiness Account for Small Business

  • Open the Services.
  • Select the correct mobile number.
  • Select Change my SIM from the list of activities.
  • Select Get physical SIM.
  • Enter the 20-digit number from your physical card (starts with 89302).
  • Select Change.
  • Select Yes and confirm the new SIM card number.
  • Select Submit – the system will process your request, and you will get an email notification.

You can now scan the QR code on your physical card to install your eSIM on your device. See Section #2 above for the steps to scan your QR code.

6. How to transfer a physical SIM or eSIM from an old device to your new device?

Also called Quick Transfer or eSIM Transfer.

Customer Billing Information
  • Place your old and new iPhone next to each other, and both updated to iOS 18 or above.
  • On your new iPhone, go to Settings > Cellular > Set Up Cellular Plan.
  • On your new phone, from the Setting all, tap Connections.
  • Tap SIM manager.
  • Tap Add eSIM.
  • Tap Transfer SIM from another phone.
  • On your new device, from the initial setup, after setting up a Gmail account, tap Transfer.
    • Note: Make sure to enable a secure screen lock and are on the most recently released software version.
  • Tap Transfer From Nearby iPhone. Note: Make sure to enable a secure screen lock.
  • On your old iPhone follow the on-screen prompts.
  • On your old iPhone, enter the verification code displayed on your device.
  • Tap Transfer from another iPhone.
  • Tap Transfer Number and OK.
  • On your old device, follow the on-screen prompts. Note: Make sure to enable a secure screen lock and are on the most recently released software version.
  • On your old device, enter the verification code.
  • Tap Transfer.
  • You've completed the steps!
  • On your old device, follow the on-screen prompts to complete the SIM transfer.
  • Tap Continue.
  • On your old device, follow the on-screen prompts to complete the SIM transfer.
  • You've completed the steps!

Need help getting started or transferring data from an old device to the new one?

  • Visit the Rogers Device Guides page. Find your device and get easy-to-follow steps for topics like turning on and off your device or transferring data from an old device to the new one.

7. How to setup your Digital eSIM (digital QR code sent by email for a hardware upgrade or a SIM exchange)

If you ordered a hardware upgrade or would like to switch to a digital eSIM on an existing device, follow these steps. Enterprise customers using Rogers Business Self-Serve can refer to the help section in the portal

MyBusiness Account for Small Business:

  • On a secondary device, open the eSIM QR Code link in the email received from Rogers Business (business@rci.rogers.com) titled eSIM QR Code enclosed for your Business.
  • Enter your mobile number receiving the new eSIM and select Confirm.
  • Enter the one-time passcode received from your Account Administrator.
  • Scan the QR Code with the mobile device receiving the new digital eSIM.
  • On the secondary device, you must check the box next to I’ve scanned the QR Code with my mobile phone.
  • Select Confirm that eSIM is active to complete the activation.
    • Note: If you don’t click on the button, your digital eSIM won’t be activated.

eSIM FAQs

Need help? Call us at 1‑866‑727‑2141.

Small Business support is available Monday to Friday for billing and account changes, and 24/7 for technical support.