While you travel: Understanding how roaming works

While you're in the U.S., calling works much like it does in Canada, but some roaming rules still apply.

Calling U.S. numbers

• Dial the number as you normally would
• Calls count as roaming usage, depending on your plan
  
  

• Calls to Canadian numbers while you’re in the U.S. still count as roaming usage
• Charges depend on your Roaming option (for example: Roam Like Home or Roam Like Home Pass)
  
  

• Incoming calls while in the U.S. may also count as roaming usage
  
  

• Calling another U.S. number is covered
• Calling a Canadian number is covered
• Calling another country will result in long distance charges

When traveling outside the U.S., calling behavior depends on where you are and who you’re calling.

Calling local numbers

• Calling a local number in the country you’re visiting counts as roaming usage
  
  

• Calls to Canadian numbers while abroad typically count as roaming
  
  

• Calling a number from a roaming destination that is in another roaming destination may result in long distance charges (This is a common source of unexpected costs for business travelers who call international clients.)
  
  

• Incoming calls also count as roaming usage
  
  

• Calling another local number in the country you’re visiting is covered
• Calling a Canadian number is covered
• Calling another country will result in long distance charges
  
  

When travelling, check your voicemail the same way you would at home, by pressing and holding 1 on your keypad.

Remember though, accessing your voicemail counts as:

• A call, and
• roaming usage
  
  

In most cases:

• Call Display continues to show the incoming number
• The information displayed depends on:
  • The local network
  • The calling party
  • The country you’re in
    
    

• Call Display may look different than it does in Canada

If you’re enrolled in Roam Like Home and travelling to an eligible destination, you can use your plan’s data just like you do at home, so there’s no need to track it separately while you travel.

If you’re travelling to a destination where Roam Like Home isn’t available or you’ve opted not to use it, you can track your usage with the data tracker on your device. You can also text USAGE to 3330 to get a text message with your usage details.

To see if your destination is covered by Roam Like Home, visit: Business Travel and Roaming - Rogers Business

Tips:

If you’re managing devices for employees, reviewing usage after travel helps identify patterns and prevent future surprises.

Use this checklist to cover all your bases when roaming: Roaming Readiness Checklist

For details on how roaming appears on your bill, visit: After you travel

If roaming is included on your plan but your phone isn’t working abroad:

First, check the basics

• Make sure Roaming is turned on in your phone settings
• Confirm the correct SIM or eSIM is active
• Restart your device
  
  

• Network availability can vary by country or location
• Temporary network outages or restrictions may apply