How to Return a Device Ordered Online
If you have purchased a device and you changed your mind, you have 15 days from the activation date to return your mobile device.
If you purchased your device online and it has shipped, the return shipment must be initiated through using a return waybill.
Important: Returns may be declined if the device is damaged, not covered by the manufacturer's warranty, or has a hardware lock that Rogers cannot remove.
Return Condition
- The product must be in its original condition with all accessories.
- The product must not have any physical or moisture damage.
- Device passwords and locks must be removed.
How to get the return waybill
For small-medium business customers by logging into your MyBusiness Account:- Visit the MyBusiness Account home page.
- Under the banner with Payment Method and Billing Inquiry, select Device Order Enquiry.
- Select Return Device at the top right of the page.
- Select Return Device again.
- Enter the 10- digit mobile number of the device being return and select Search.
- The Return Order form will appear.
- If your order isn’t found, contact us for further assistance.
- Select Submit.
- Fill out the details.
- Select Submit.
- Select Download Waybill.
- Follow the instructions listed on the Summary of Return screen.
- The Summary of Return screen will also contain the Returned Order Number (REQ). This is the reference number for the return.
- You will receive a Return Order Confirmation email.
- You will have to contact Purolator and arrange the pickup or drop the package off at the nearest Purolator location.
- It can take up to 10 business days from the shipping date for the returned device to be processed. The refund will be applied within 7 business days after.
- Select Rogers Business Self-Serve from the Dashboard
- Select Account Maintenance and enter your 10-digit number.
- Under hardware transactions, select Hardware Order History.
- Then, choose Return Device and follow the instructions.
- You will have to contact Purolator and arrange the pickup or drop the package off at the nearest Purolator location.
- It can take up to 10 business days from the shipping date for the returned device to be processed. The refund will be applied within 7 business days after.