How to fix visual voicemail issues on your mobile device

If you're having trouble with Visual Voicemail on your Rogers Business mobile device, follow these steps:

Check your network connection

1. Make sure your phone is connected to the Rogers mobile network. You should see signal bars at the top of your screen.
2. Turn on Mobile Data:
   1. Open Settings
   2. Tap Cellular or Mobile Data
   3. Turn on Cellular Data
3. If you're travelling outside Canada, turn on Data Roaming:
   1. Go to Settings
   2. Tap Cellular Data Options
   3. Turn on Data Roaming
4. Make sure data is working by opening a browser or using an app.
   
   

If mobile data isn’t working, follow the steps in Fix Data Issue to get reconnected.

Check for software updates

1. Open Settings
2. Tap General
3. Select Software Update
4. If an update is available, tap Install
   
   

If you've tried these steps and the issue persists, contact technical support team at 1-866-727-2141 for more help.