Back

About WiFi Calling

What is WiFi Calling?

WiFi Calling helps you stay connected with your customers and team members when you’re in poor mobile coverage areas, like condos, basements, and tall buildings.

WiFi Calling Requirements:

  • Supported Devices:
    • iPhone 5C or later with iOS 9 or above installed
    • Android 6.0.1 or above installed
  • Supported Wireless Plan:
    • An LTE/5G-enabled voice and data plan
    • An LTE/5G SIM card

Rogers for Business customers may need their Telecom Administrator to activate the service for their account via Business Self-Serve.

How do I turn on WiFi Calling?
Please make sure your device is connected to a WiFi network before following these steps:

For Apple devices:
  1. From the Home screen, select Settings.
  2. In the Settings menu, select Phone.
  3. Select WiFi Calling.
  4. Select On.
  5. Confirm that you would like to register for WiFi Calling.
  6. Select Agree to the terms and conditions.
  7. Set up an emergency 9-1-1 address (mandatory) and select Continue to confirm.
    1. This is mandatory because emergency services won’t be able to detect your physical location when making calls over WiFi.
      1. The address should be your primary valid Canadian or U.S. address.
  8. Select Continue to complete your WiFi Calling registration.

Registration takes up to 6 hours to process. Once activated, you’ll know when WiFi Calling is available or ready to use when Rogers WiFi appears in your phone’s status bar.

For Android devices:
  1. On the device’s main page, select the Phone icon.
  2. On the Phone page, select MORE (it may look like a set of dots).
  3. Select Settings (for the Call Settings or Call page, depending on your phone)
  4. On the Call Settings or Call page, select the WiFi Calling option
  5. On the WiFi Calling page, select the registration link to start the onboarding process.
    1. If you don’t see a link, toggle WiFi Calling to on.
  6. Enter your wireless phone number.
  7. Select Get Verification Code.
    1. You’ll receive a text message with the code.
  8. Enter the verification code.
  9. Select Submit.
  10. Accept the terms and conditions by selecting Agree.
  11. Set up an emergency 9-1-1 address (mandatory) and select Continue to confirm.
    1. This is mandatory because emergency services won’t be able to detect your physical location when making calls over WiFi.
      1. The address should be your primary valid Canadian or U.S. address.
  12. Select Use this address to confirm the emergency 9-1-1 address.
  13. Close the set-up page and wait for the confirmation text message.
  14. Once you get the text message, go back to the WiFi Calling or Call page and turn the WiFi calling toggle ON.

The WiFi Calling icon will appear on the phone’s status bar, showing that WiFi Calling is connected and ready for use.

If you’re having trouble activating the WiFi Calling feature, call us at 1-866-727-2141 and we’ll be happy to help.

What type of WiFi connection do I need to use WiFi Calling?
To use WiFi Calling, you need access to a public or private WiFi connection. The connection must meet minimum required download and upload speeds of 1Mbps to support voice calls. Some WiFi connections may not support WiFi Calling.

Does WiFi Calling use data from my wireless plan?
No. When you make a call over WiFi, you’ll be using data from the connected WiFi network. For example, a one-hour WiFi voice call will use approximately 75 MB of data over a WiFi connection.

Internet service charges and overage rates may apply from your internet service provider.

How is WiFi Calling billed when I’m in Canada?
Incoming calls and messages received over WiFi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.

Outgoing calls and messages sent over WiFi Calling while in Canada will be billed as follows:

  • Calls/messages to Canadian numbers: deducted from your wireless plan airtime and messaging limits
  • No long distance charges will apply
  • If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.
  • Calls/messages to non-Canadian numbers: deducted according to your wireless plan rates or current Pay-Per-Use wireless rates.

You may incur additional long-distance charges and/or international message charges if your VPN, DNS, or internet provider is set to a country outside Canada.

How is WiFi Calling billed when I’m travelling outside of Canada?
If you’re using WiFi Calling while outside of Canada, the following will be deducted from your wireless plan airtime and messaging limits without any long-distance or roaming charges:
  • Incoming calls and messages received from anywhere in the world
  • Outgoing calls and messages made or sent by you to a Canadian number

Roaming and/or long distance charges will vary depending on your account’s roaming option.

If you have Roam Like HomeTM:
  • Outgoing WiFi calls or messages made to a non-Canadian number will incur the Roam Like Home daily fee.
    • If you’ve already incurred this charge, then all outgoing WiFi calls and messages made or sent until 11:59:59pm Eastern Time that day will be covered under the initial Roam Like Home daily fee.

If you have a Travel Pack:
  • All outgoing WiFi calls or messages to a non-Canadian number will be deducted from your Travel Pack limit.
  • If you exceed your limit, Travel Pack overage rates or roaming add-ons apply.

If you don’t have Roam Like Home or a Travel Pack, your outgoing WiFi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates (search by country).

Can I make an emergency WiFi call to 9-1-1 while travelling within Canada or the U.S.?
Yes. If you plan on using WiFi Calling while travelling throughout Canada or the U.S., update the emergency address in your phone’s settings to the most likely location you’d be calling from. We recommend making emergency calls over a mobile network.

When will my phone use WiFi Calling versus a mobile network?
Your phone will most likely default automatically to using WiFi Calling when you have access to both a mobile network and a strong enough WiFi connection within Canada and when you are roaming outside of Canada.

This applies to iPhones with iOS 9.1 or above (older versions will default to the mobile network) and other smartphones with Android 6.0.1 or above.

You can choose to change your settings on your phone to switch the default setting to a mobile network.

How do I switch between the WiFi network and a mobile network during a call?
If you have an Apple VoLTE or 5G-enabled device or an Android VoLTE or 5G-enabled device and the WiFi Calling-preferred setting is on, all you have to do is stay in your WiFi and mobile network’s range while you’re on the call.

Visit rogers.com/coverage to see where you’re covered by our mobile network.

Are there any wireless features and services that won’t work with WiFi Calling?
Customers with any of the following features won’t have access to WiFi Calling: 

  • Data blocked 
  • Advanced Call Manager 
  • Teletypewriter 
  • Alternative Line Service 
  • Wireless Priority Service (WPS) 
  • Datacom 
  • CS Data 
  • FAX and USSD services 

Remove these features to turn on WiFi Calling.

Do location-based calls work with WiFi Calling?
Some location-based calls may not work if you’re using WiFi Calling outside of your phone’s local calling area.

These calls include 3-1-1 (city services), 5-1-1 (traveller information) and 8-1-1 (health services).