FAQs

We will review and respond to all applications within 3 weeks.

Once approved, you will receive a call and a follow up e-mail from us. In case we are unable to reach you, the email will contain an interaction ID along with the telephone number of our dedicated Rogers Connected for Success team.

First, please confirm that you have not received an e-mail from “Rogers Connected for Success” with an update on your application status. If you cannot find the email in your inbox, please check your spam or junk mail folder, otherwise, please e-mail us for an update on your application.

Documentation will be used for eligibility validation only and then deleted or shredded within 30 days. Rogers will be recording your name, mailing address, email, and phone number.

Canadian families that receive the maximum Canada Child Benefit (CCB) and seniors receiving the maximum Guaranteed Income Supplement (GIS) are eligible for Rogers Connected for Success. The Government of Canada promotes the program to eligible households through a letter in the mail that includes instructions on how to sign up.

If you would like more information on the program – please visit connecting-families.ca.

If you qualify for both the Rogers Connected for Success and the Connecting Families program you are eligible for all Rogers Connected for Success Internet or Internet & TV plans.

The Canadian Government conducts an annual renewal process to verify continued household eligibility. For more information on the renewal process for Connecting Families, please visit connecting-families.ca.

If you’re no longer eligible for Connecting Families after the first year of service, a Rogers specialist will contact you to discuss other product options for you as you may be eligible for Rogers Connected for Success.

Please visit our Eligibility & Application page for details on how you can apply today!

Proof of Assistance is required to determine program eligibility, which then must be resubmitted by existing Rogers Connected for Success customers once every two (2) years to confirm ongoing eligibility.

Rogers Connected for Success and Connecting Families offer special rates to qualified customers, therefore customers who take advantage of these individual plans or bundles are not eligible for any additional discounts or promotions.

Our dedicated Rogers Connected for Success specialists will review your account details and find the best solution for you and your household.

Please visit: support.shaw.ca/

We’re happy to help! Simply send us an email at cfsapplications@sjrb.ca or call us at 1 888 793 2441 between 9 AM MT and 6 PM MT Monday through Friday or 9 AM MT and 5 PM MT Saturday and Sunday and a Rogers Connected for Success representative will assist you.