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FAQs
Your order should arrive within 2-5 business days unless otherwise indicated on the device page. Devices on pre-order or backorder will take longer to arrive. We’ll indicate this at the time of your purchase.
We’ll notify you when your order is ready for pick up at the store. This usually takes 2-5 business days after a device has been shipped.
If you need to cancel your order, you'll need to contact us.
To change the shipping address on an order that has already shipped:
- Mobile or 5G Home Internet orders: contact us.
- Internet, TV or Home Security orders: Update your address directly with your courier: