We’re committed to offering a dependable experience, working around the clock to help keep our customers connected. However, some temporary service interruptions may happen due to planned activities (i.e., network upgrades) or unexpected events like construction work or extreme weather. Here’s everything you need to know about service interruptions.
* For information about service interruptions, visit rogers.com/outage.
A service interruption is any disruption to the regular functions of your internet, TV, mobile or home phone service. Interruptions may vary from affecting only a part of your service (e.g. access to TV channels, slow internet speeds, slow data speeds) or the service being down for a period of time.
For home products, service interruptions may be planned or unplanned. Check out FAQs about Planned Network Maintenance to learn more about planned outages. If you were previously notified about fibre network enhancements in your neighbourhood, visit More fibre-power is coming your way.
Unplanned service interruptions may happen due to situations out of our control. These may include but are not limited to:
The time to restore services varies depending on the nature and scope of the interruption.
In some instances, like a power outage impacting Rogers equipment, we may simply have to wait for power in the area to be restored.
The best and easiest way to check for interruptions in your area is by visiting our Network Help & Outages page.
For Rogers customers with a home service: If you’ve shared your preferred contact information with us, we’ll notify you by text or email once we’re aware of a service interruption in your area. We’ll also send you a message once it’s restored. To get these notifications, visit rogers.com/profile make sure your email and phone number are updated under Account Settings.
If you’re a Rogers Together With Shaw customer, you can also check for outages using the Xfinity App Health Check.
As soon as a service interruption is detected, our teams work together to find the root cause and resolve it as quickly as possible. Usually, technicians are dispatched to assess the situation while sending updates to our control tower until we find a solution.
We actively monitor our network performance and invest in ongoing enhancements to deliver dependable performance today and tomorrow. This includes adding capacity if needed, as well as strategic investments to stay ahead of technological innovations.
If you’re still experiencing issues after services are restored, try restarting your devices. Check out our device guides if you’re not sure how to do it.
If this still doesn’t work, go to rogers.com/support anytime to find troubleshooting tips and helpful video tutorials, 24/7.
