Troubleshooting Rules in the Mobile App

1. Log in to the mobile app with your MyRogers username and password.
2. Select Automation on the bottom of the screen.
3. Select ‘+’ on the top right of the screen.
4. Select Rules.
5. Select the Rule that is not triggering at the correct time.
6. Ensure that the rule is set up properly with correct times to run.
7. Check that the rule is not bypassed by verifying the ‘Use Automation’ toggle.
8. Try to remove and add rule again.

If none of the above steps resolve your issue, contact a Smart Home Monitoring Technical Support Consultant.

1. Ensure that the rule was entered properly.
2. Delete and recreate the rule.
3. Restart your device and try again.
4. See if there are any updates to your device OS and the mobile app. Install any applicable updates.
5. Confirm that there is sufficient space on your device to launch the app.
6. Android devices: clear the App Cache and retry.
7. Android devices: clear the App Data and retry.
8. Delete the smartphone app from your smartphone and download it again via your respective app store

If none of the above steps resolve your issue, contact a Smart Home Monitoring Technical Support Consultant.

1. Restart your device and try deleting the rule again.
2. See if there are any updates to your device OS and the app. Install any applicable updates.
3. Confirm that there is sufficient space free on the device to launch the app.
4. Android devices: clear the App Cache and retry.
5. Android devices: clear the App Data and retry.
6. Uninstall and reinstall the app and retry.

If none of the above steps resolve your issue, contact a Smart Home Monitoring Technical Support Consultant.

What is a Rule? >

Manage Rules for Smart Home Monitoring >