Premium Device ProtectionTM

Accidents happen! Get peace of mind with Premium Device Protection plans and get your first broken phone screen repaired on us.

Reasons to choose our Premium Device Protection plans

Worry-free protection

We offer comprehensive protection for your device. Plus, your first broken phone screen repair is on us!

Fast service

Get back to connecting with others and doing what you love quickly and easily. Enjoy access to most repairs done the same day and replacements for lost or stolen devices as early as the next day!

Affordable pricing

Damaged devices are bad. What they can do to your wallet is worse. Avoid surprises with simple and affordable pricing.

Trustworthy repairs

Your device will be in good hands. Repairs are completed by authorized professionals using the highest quality parts.

Have Premium Device Protection and need to make a service request?

It takes just a few minutes to send a service request, and we can get most repairs done the same day! Here’s how it works:

  1. Visit http://www.rogers.com/servicerequest, go to my Plan, log in using your MyRogers info, then go to the Device Protection tab.
  2. Tell us what happened to your device.
  3. Select from the service request options presented to you.
  4. Pay any applicable processing fees.
  5. Get your device repaired or replaced.
  6. Receive your repaired or replacement device.

If you enrolled in our device protection program before May 5, 2021, and have Premium Device Protection or Device Protection Lite, you can view your plan details online.

Premium Device Protection plans

Premium Device Protection is available for iPhone 5 and later, iPad, Apple Watch, and all Android phones and tablets.

Plan features

Screen repair

Get your first broken phone screen repaired on us at no extra cost as long as there is no other damage to your phone.

Device replacement

We’ll replace your device if it’s lost or stolen.1,2
(Not available for Apple Watch)

Device repair

Get repairs for accidental damage from handling or liquid damage, or for malfunctions.2

Fast service

Enjoy access to same-day repairs for most devices and replacements for lost or stolen devices as early as the next day!
(Device replacement for loss/theft not available for Apple Watch)

Premium Device Protection for Apple featuring AppleCare Services

From

  • For iPhone and iPad: Get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and 1 replacement for loss or theft.

  • For Apple Watch: Get up to 2 fulfilled service requests for your protected device in a rolling 12-month period for repairs due to accidental damage.

Premium Device Protection for Android

From

  • • Get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft.

Repair and replacement processing fees

Enroll in Premium Device Protection Plans

Sign up when you buy a new device and get protection and peace of mind immediately.

Still have questions? Check out our Device Protection FAQs.