FAQs about satellite-to-mobile roaming
Get answers about Rogers satellite-to-mobile roaming in the US and International. Learn about coverage, compatibilities, how to stay connected and more.
Check if your device is satellite-ready
Enter your device’s make and model or IMEI number
Only devices sold by Rogers will show up.
Finding your IMEI number
There are multiple ways to find your IMEI number.
Open ‘Phone’ application and access ‘Keypad’ Dial *#06# The screen will display your IMEI number, as well as Serial numbers (S/N) or EIDs
Open ‘Settings’ Navigate to General, then About Scroll down to IMEI Press and hold to copy
IMEIs can be located in different areas, depending on the device. On the back of your device In the SIM card tray If you can remove the back cover or battery, you might find the IMEI printed on a sticker.
We’re working closely with device manufacturers to optimize as many devices as possible. All compatible devices must be updated to the latest software to make sure they work with Rogers Satellite.
FAQ about satellite-to-mobile roaming
No. Currently, satellite-to-mobile roaming is only included with plans that include U.S. or international roaming or these roaming options:
U.S. roaming
- U.S. Roam Like Home Daily
- Travel Passes: U.S., U.S., Mexico & Caribbean + Cruises, and U.S., International + Cruises
International roaming (Japan, New Zealand, Australia)
- International Roam Like Home Daily
- International Travel Passes: International, and U.S., International + Cruises
- Regional travel passes: Asia (Japan) and Oceania (New Zealand and Australia)
Cruise Travel Passes have satellite-to-mobile roaming, but it only works when you're on land in the U.S. or other countries. It doesn't work when you're on a cruise ship.
For more information, visit FAQs about satellite-to-mobile roaming.
Rogers Satellite can be used in the U.S. and some countries. Roaming coverage is available through partnerships with:
- U.S.: T-Mobile
- Japan: Docomo, KDDI, SoftBank Corp.
- New Zealand: One NZ
- Australia: Telstra
Satellite-to-mobile roaming supports text messaging, and in the U.S. only text-to-911, emergency location sharing and public alerts via satellite. Plus, select compatible devices may access satellite-ready apps, including:
- Google Maps
- Messenger
- AccuWeather
- X
- CalTopo
- onX
- AllTrails
Check your device for available features and compatibility
To make sure you have optimal connection via satellite; you must be outdoors with a clear view of the sky.
Roaming using traditional cell towers lets you use talk, text and use data.
Satellite-to-mobile roaming lets you use messaging and satellite-ready apps in areas where traditional cell towers don’t reach. Text-to-911 is available only in Canada and the U.S. Voice calls, web browsing and streaming are currently unavailable.
Text-to-911 while roaming on Satellite is only available in the U.S. This isn't available for international destinations.
Customers roaming in the U.S. can text emergency services when connected via satellite. Response times may vary depending on where you are, the weather and what you have.
Here's how to send a text using satellite-to-mobile roaming during an emergency:
- Create a new message and enter 911 in the recipient To field.
- Select 911 from the prompt.
- Select Enter to connect with an emergency relay agent.
- Once you send the text, your phone will try to share your location with our relay centre. This will help first responders find you quickly. Check if your device has this feature.
In your first text message, include:
- Your full name
- Mobile number
- If possible, include other important details like a description of the emergency, medical information, an alternate contact name and number. Remaining battery life— location information (e.g. GPS coordinates, landmarks) etc.
Don't include other recipients or attachments (e.g. photos, emojis or videos) in your message.
For iPhone 14 or later, you'll be presented with an Emergency SOS via satellite prompt after entering 911 in the recipient To field.
Once you send the text, your phone will try to share your location with our relay centre. This will help first responders find you quickly. Check here if your device has this feature.
- To continue using Apple's Emergency SOS via satellite, follow the prompts to connect to Apple's Emergency SOS via satellite. Your name, number, location and remaining battery percentage will be automatically shared with emergency responders.
- To stay connected to satellite-to-mobile roaming service, don't select the prompt. Instead, select Return on the keypad to continue using Rogers Satellite roaming service.
If you use assistive features on your device, such as voice-to-text or switch control, you can use them to complete these steps.
Yes, it uses your mobile plan’s text and data allotment.
If you have a compatible phone, you’ll know you’re roaming if SAT or a satellite icon appears where the network bars appear.
Satellite-to-mobile roaming is included with plans that include U.S. or international roaming or the following roaming options at no extra cost:
U.S. Roaming
- U.S. Roam Like Home Daily
- Travel Passes: U.S., U.S., Mexico & Caribbean + Cruises, and U.S., International + Cruises
International roaming (Japan, New Zealand, Australia)
- International Roam Like Home Daily
- International Travel Passes: International, and U.S., International + Cruises
- Regional travel passes: Asia (Japan) and Oceania (New Zealand and Australia)
To turn off satellite-to-mobile service roaming on your iPhone:
- Open the Settings app
- Select Cellular, and then Cellular Data Options. If you have a dual SIM, select your carrier or phone number.
- Select Satellite, and then turn the switch off.
There are currently no options to turn off satellite features on Android devices.
Satellite-to-mobile service and Apple’s satellite features work together. When you’re roaming in areas without traditional cell towers, your compatible iPhone will automatically connect to a roaming partner’s satellite service. If that isn’t available, your iPhone will prompt you to connect to Apple’s satellite features.
For more information about this service, visit apple.com.
On the usage section of your bill, items with SR on it means the service was used with satellite-to-mobile roaming.