FAQs about satellite-to-mobile roaming
Get answers about Rogers satellite-to-mobile roaming in the US. Learn about coverage, compatibilities, how to stay connected and more.
Check if your phone is satellite-ready
Enter your phone’s make and model or IMEI number
Only phones sold by Rogers will show up.
Finding your IMEI number
There are multiple ways to find your IMEI number.
Open ‘Phone’ application and access ‘Keypad’ Dial *#06# The screen will display your IMEI number, as well as Serial numbers (S/N) or EIDs
Open ‘Settings’ Navigate to General, then About Scroll down to IMEI Press and hold to copy
IMEIs can be located in different areas, depending on the device. On the back of your device In the SIM card tray If you can remove the back cover or battery, you might find the IMEI printed on a sticker.
We’re working closely with device manufacturers to optimize as many devices as possible. All compatible devices must be updated to the latest software to make sure they work with Rogers Satellite.
FAQ about satellite-to-mobile roaming
Satellite-to-mobile roaming lets you use satellite-to-mobile services in select areas in the US where traditional cell towers don’t reach. It’s included with plans that include US roaming or with these roaming options:
- US Roam Like Home Daily
- US Travel Pass
- US., Mexico & Caribbean + Cruises (U.S. only)
- US., International + Cruises (U.S. only)
- International Travel Pass (U.S. only)
While Cruise Travel Passes include satellite-to-mobile roaming, it’s only available while roaming on land in the US – not while roaming on the cruise ship.
Currently, satellite-to-mobile roaming coverage is available in the US only. Visit this page to view the exact satellite coverage areas.
Satellite-to-mobile roaming supports text messaging, text-to-911, emergency location sharing, and public alerts via satellite. Plus, select compatible devices may access satellite-ready-apps, including:
- Google Maps
- Messenger
- AccuWeather
- X
- CalTopo
- onX
- AllTrails
Check your device for available features and compatibility.
To make sure you have optimal connection via satellite, you must be outdoors with an unobstructed view of the sky.
Roaming using traditional cell towers lets you use talk, text and use data.
Satellite-to-mobile roaming lets you use messaging and satellite-ready apps in areas where traditional cell towers don’t reach. Voice calls, web browsing and streaming are currently unavailable.
Customers roaming in the US in select locations can text emergency services when connected via satellite. Response times may vary depending on location, environmental factors and available resources.
Here’s how you send a text using satellite-to-mobile roaming during an emergency:
- Compose a new message and enter 911 in the recipient To field. Select 911 from the prompt.
- Select Enter to connect with an emergency relay agent.
- In your first text message, include:
- Your full name
- Mobile phone number
- If possible, include other important details like a description of the emergency, medical information, an alternate contact name and number, remaining battery life, location information (e.g. GPS coordinates, landmarks) etc.
- Don't include other recipients or attachments (e.g. photos, emojis or videos) in your message.
- For users on iPhone 14 or later, you’ll be presented with an Emergency SOS via satellite prompt after entering 911 in the recipient To field.
- Once you send the text, your device will automatically attempt to share your location with our relay center to help first responders locate you quickly. Check here if your device has this feature.
- To continue using Apple’s Emergency SOS via satellite, follow the prompts to connect to Apple’s Emergency SOS via satellite. Your name, number, location, and remaining battery percentage will be automatically shared with emergency responders.
- If you want to stay connected to satellite-to-mobile roaming service, do not select the prompt. Instead, select Return on the keypad to continue using Rogers' satellite roaming service.
Yes, it uses your mobile plan’s text and data allotment.
If you have a compatible phone, you’ll know you’re roaming if T-Mobile SpaceX | Rogers or T-Mobile SpaceX SAT appears where the Rogers network name usually is.
Restart your phone after connecting to satellite to make sure it’s configured with the network.
Satellite-to-mobile roaming is included with plans that include US roaming or the following roaming options at no extra cost:
- US Roam Like Home Daily
- US Travel Pass
- US, Mexico & Caribbean + Cruises (U.S. only)
- US, International + Cruises (U.S. only)
- International Travel Pass (U.S. only)
To turn off satellite-to-mobile service roaming on your iPhone:
- Open the Settings app
- Select Cellular, and then Cellular Data Options. If you have a dual SIM, select your carrier or phone number.
- Select Satellite, and then turn the switch off.
There are currently no options to turn off satellite features on Android devices.
Satellite-to-mobile service and Apple’s satellite features work together. When you’re roaming in areas without traditional cell towers, your compatible iPhone will automatically connect to a roaming partner’s satellite service. If that isn’t available, your iPhone will prompt you to connect to Apple’s satellite features.
For more information about this service, visit apple.com.
On the usage section of your bill, items with SR on it means the service was used with satellite-to-mobile roaming.