Q: How does the Roam Like Home TM daily rate work?

Here is a summary of the daily fee details for Roam Like Home TM : You are only charged on calendar days you use your device (make/receive a call, send a text, calling your voicemail, use data), and you will only be charged for a maximum of 20 days per monthly bill after which time you can still use Roam Like Home TM until the end of your bill cycle free of charge. The daily fee covers each calendar day of usage until 11:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in. The daily fee applies separately for each device that uses Roam Like Home TM .

Q: Do I need to remove Roam Like Home TM when I return to Canada?

There’s no need to remove Roam Like Home TM when you return to Canada. There are no additional fees to have it on your plan, and you’ll only be charged for Roam Like Home TM when you use your device in an eligible destination.

Q: What happens if I go over my data or voice usage limit while I am on Roam Like Home TM ?

If you go over the data or minutes included in your plan, you will be charged the domestic overage rate applicable to your Rogers postpaid mobile plan as well as the daily Roam Like Home TM fee. (Note: Overage rates do not apply to Rogers Infinite TM phone plans.)

Q: How do I use Pay-Per-Use roaming rates?

Pay-Per-Use roaming rates automatically apply if you roam in destinations not covered by Roam Like Home TM or if you opted out of Roam Like Home TM previously. You will be charged for texts, calls and data usage based on the applicable Pay-Per-Use rates in that destination.

Question 1

How does the Roam Like Home_TM daily rate work?

Accepted Answer

Here is a summary of the daily fee details for Roam Like Home_TM:

You are only charged on calendar days you use your device (make/receive a call, send a text, calling your voicemail, use data), and you will only be charged for a maximum of 20 days per monthly bill after which time you can still use Roam Like Home_TM until the end of your bill cycle free of charge.
The daily fee covers each calendar day of usage until 11:59 p.m. Eastern Time (ET), regardless of which time zone you are roaming in.
The daily fee applies separately for each device that uses Roam Like Home_TM.

Question 2

Do I need to remove Roam Like Home_TM when I return to Canada?

Accepted Answer

There’s no need to remove Roam Like Home_TM when you return to Canada. There are no additional fees to have it on your plan, and you’ll only be charged for Roam Like Home_TM when you use your device in an eligible destination.

Question 3

How do I make calls to Canada, locally or another international number while roaming?

Accepted Answer

Before you start: Make sure you’re manually dialing the number from your mobile phone and not using a voice assistant.

In general, use this format for dialing:

[+] [country code] [area code] [phone number]

The + sign is used as a substitute for the Country Exit Code. Because different countries have different Exit Codes, using + ensures you will not have any issues making calls.

To dial +, press and hold down 0 until the plus symbol (+) appears. You can also refer to your device manufacturer’s user guide on how to dial using +.

Dialing a local number in the destination you’re visiting

Using the dialing format above, here’s an example of how you can make a local call. Let’s say you’re travelling in Germany and want to call a local restaurant to make reservations:

Restaurant’s local phone number: 030 43 21 567 (example only)
Country code for Germany: 49

Using the format, here’s what you’ll need to dial:

[+] [49] [030] [4321567]

Dialing another international number while in the destination you’re visiting
Let’s say you’re travelling in Germany and want to call friends or family in South Africa:

Phone number in South Africa: 030 43 21 567 (example only)
Country code: 27

Using the dialing format above, here’s what you’ll need to dial:

[+] [27] [21] [3456789]

Dialing back to Canada while in the destination you’re visiting<
Let’s say you want to make a call back home to Canada while you’re still travelling in Germany:

Canadian number: (416) 555-1234
Country code: 1

Using the dialing format above, simply dial:

[+] [1] [416] [555 1234]

Helpful tip: To find out the country code for the country you're visiting, go to HowtoCallAbroad.com

Checking voicemail
To access your voicemail while roaming, hold down 1.

You may be asked to enter your 10-digit mobile number before your voicemail PIN.
You may not see the voicemail indicator light or notification in real time. Not to worry, you'll still receive all your voicemails.
You will be charged the Roam Like Home_TM daily fee for checking your voicemail.

Contacting Rogers
You can reach us from your mobile device from any country for free by dialing + 1 514 734-7699. To dial +, hold down 0 until the plus symbol (+) appears.

Question 4

What happens if I go over my data or voice usage limit while I am on Roam Like Home_TM?

Accepted Answer

If you go over the data or minutes included in your plan, you will be charged the domestic overage rate applicable to your Rogers postpaid mobile plan as well as the daily Roam Like Home_TM fee. (Note: Overage rates do not apply to Rogers Infinite_TM phone plans.)

Question 5

How do I use Pay-Per-Use roaming rates?

Accepted Answer

Pay-Per-Use roaming rates automatically apply if you roam in destinations not covered by Roam Like Home_TM or if you opted out of Roam Like Home_TM previously. You will be charged for texts, calls and data usage based on the applicable Pay-Per-Use rates in that destination.

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