FAQs – Moving your Rogers services

Why should I move with Rogers?

Rogers Xfinity offers reliable and secure home internet accompanied by easy, powerful tools to help personalize your connected home experience. With our Rogers Xfinity WiFi Promise, you’ll have strong home WiFi you can depend on to power all your devices.

Visit our Rogers Xfinity Internet and Rogers Xfinity TV Bundles pages to learn more about what these services have to offer!

What do I need to do to move my services to my new address?

Simply contact us to schedule your move!

You can call us at 1 888-708-3491:
7 a.m. – 10 p.m. EST
7 days a week

Depending on your current service, you may be able to keep the same services and bring your equipment with you or upgrade your service and schedule an installation appointment.

If you need to return your equipment, follow these steps to send them back (free of charge) through Canada Post.

Be ready with:

Your new address. Inform us of any special considerations (newly built house, apartment with a utility closet).

Dates. The day you're leaving the old address and the day you need services connected. We can book up to 6 weeks out from when we chat.

A phone number to get in touch with you during the move.

How much notice do I need to provide before my move?

Please notify us about 2 weeks prior to your move to ensure we can arrange an appointment that works best for your schedule. If you qualify for self-installation, you can get started as soon as you move in.

What if my move date changes?

No worries! Call us at 1 888-708-3491 and we’ll help you reschedule.

Are there any fees involved for moving my services?

Depending on your current services, you may be charged an installation fee if your move requires a technician.

What if there is a time gap between when I move out and move in?

Rest assured that you will not be billed for those days in between. Note that if you have a rogers.com email address, you will not have access to your email address until your services are connected at your new home.

When moving, can I keep my existing home phone number?

Home phone numbers are determined by local calling area boundaries, but we will try to transfer your existing Rogers Home Phone number to your new address where possible.

What if my new home is still under construction?

Not a problem. Let us know if you need your services at your new home. Call us at 1 888-708-3491.

Will my Rogers bill still be delivered to my old address once I’ve moved into my new home?

Once you tell Rogers your new address, they'll change your billing address on your account. However, if you're in the middle of a billing cycle, there’s a chance that one final bill might still be sent to your old address. To avoid any delays or missed bills, think about signing up for online billing. This will make sure you get your monthly bill on time and safe, no matter where you are.