FAQs – Moving your Rogers services

Moving can be stressful. Rogers helps ease some of that stress with the help of our dedicated, local Moves Concierge teams to support you every step of the way and get you up and running, so you can settle into your new home that much quicker.

Rogers Ignite offers reliable and secure home internet accompanied by easy, powerful tools to help personalize your connected home experience. With our Ignite WiFi Promise, you’ll have strong home WiFi you can depend on to power all your devices.

Visit our Ignite Internet and Ignite Entertainment pages to learn more about what these services have to offer!

Simply contact us to schedule your move!

You can call us at 1 866 841-3705:
7 a.m. – 10 p.m. EST
7 days a week

Or Live Chat with us:
7 a.m. – 9 p.m. EST
7 days a week

Our specialists will be there to support you every step of the way and answer questions you may have throughout your move.

Depending on your current service, you may be able to keep the same services and bring your equipment with you, or upgrade your service and schedule an installation appointment.

If you need to return your equipment, follow these steps to send them back (free of charge) through Canada Post.

Please notify us about 2 weeks prior to your move to ensure we can arrange an appointment that works best for your schedule. If you qualify for self-installation, you can get started as soon as you move in.

No worries! Call us at 1 866 841-3705 or Live Chat with us and we’ll help you reschedule.

Depending on your current services, you may be charged an installation fee if your move requires a technician.

Rest assured that you will not be billed for those days in between. Note that if you have a rogers.com email address, you will not have access to your email address until your services are connected at your new home.

Home phone numbers are determined by local calling area boundaries, but we will try to transfer your existing Rogers Home Phone number to your new address where possible.

Not a problem. Just let us know by calling us at 1 866 841-3705 or through Live Chat and we’ll work with you to have your services activated at your new home when you’re ready.

We are asking that customers set up their own services where possible using our Easy Setup Guides. If you need any help setting up your services, call us for 24/7 remote video assistance or visit rogers.com/selfinstall for how-to videos.

Our dedicated Moves Concierge team will work with you to ensure a safe moving experience that follows local COVID-19 guidelines.

Yes, if you are moving to an area where the service is available, although you may also require additional hardware depending on the size and layout of your new home. If you do not require additional hardware, then only an installation charge will apply to move your Smart Home Monitoring system.

Yes, you can. Please call us at 1 866 841-3705 or Live Chat with us and we can review the steps involved with you.

Once you’ve informed us of your new address, we’ll ensure we update your billing address on your account. You can also register for online billing which will make receiving your monthly bill much easier.