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Why should I move with Rogers?

Moving can be stressful. Rogers helps ease some of that stress with the help of our dedicated, local Moves Concierge teams to support you every step of the way and get you up and running, so you can settle into your new home that much quicker.

Rogers Ignite offers reliable and secure home internet accompanied by easy, powerful tools to help personalize your connected home experience. With our Ignite WiFi Promise, you’ll have strong home WiFi you can depend on to power all your devices.

Visit our Ignite Internet and Ignite Entertainment pages to learn more about what these services have to offer!

What do I need to do to move my services to my new address?

Simply contact us to schedule your move!

You can call us at 1 866 841-3705:
7 a.m. – 10 p.m. EST
7 days a week

Or Live Chat with us:
7 a.m. – 9 p.m. EST
7 days a week

Our specialists will be there to support you every step of the way and answer questions you may have throughout your move.

Depending on your current service, you may be able to keep the same services and bring your equipment with you, or upgrade your service and schedule an installation appointment.

If you need to return your equipment, follow these steps to send them back (free of charge) through Canada Post.

How much notice do I need to provide before my move?

Please notify us about 2 weeks prior to your move to ensure we can arrange an appointment that works best for your schedule. If you qualify for self-installation, you can get started as soon as you move in.

What if my move date changes?

No worries! Call us at 1 866 841-3705 or Live Chat with us and we’ll help you reschedule.

Are there any fees involved for moving my services?

Depending on your current services, you may be charged an installation fee if your move requires a technician.

What if there is a time gap between when I move out and move in?

Rest assured that you will not be billed for those days in between. Note that if you have a rogers.com email address, you will not have access to your email address until your services are connected at your new home.

When moving, can I keep my existing home phone number?

Home phone numbers are determined by local calling area boundaries, but we will try to transfer your existing Rogers Home Phone number to your new address where possible.

What if my new home is still under construction?

Not a problem. Just let us know by calling us at 1 866 841-3705 or through Live Chat and we’ll work with you to have your services activated at your new home when you’re ready.

What impact will COVID-19 have on my move?

We are asking that customers set up their own services where possible using our Easy Setup Guides. If you need any help setting up your services, call us for 24/7 remote video assistance or visit rogers.com/selfinstall for how-to videos.

Our dedicated Moves Concierge team will work with you to ensure a safe moving experience that follows local COVID-19 guidelines.

When I move, can I take my Smart Home Monitoring system with me?

Yes, if you are moving to an area where the service is available, although you may also require additional hardware depending on the size and layout of your new home. If you do not require additional hardware, then only an installation charge will apply to move your Smart Home Monitoring system.

Can I leave my smart home equipment for the new owners of my previous home?

Yes, you can. Please call us at 1 866 841-3705 or Live Chat with us and we can review the steps involved with you.

Will my Rogers bill still be delivered to my old address once I’ve moved into my new home?

Once you’ve informed us of your new address, we’ll ensure we update your billing address on your account. You can also register for online billing which will make receiving your monthly bill much easier.