We’ll first need to authorize any return. Before returning equipment, please contact us.
Credits may take up to 2 billing cycles to show on your bill.
Returning rental equipment
- You'll get an email with the waybill within 2 days after the work order is completed. If you can’t find it, check your Spam or Junk box. If it’s not there, contact us to resend the waybill.
- Pack the equipment in a box.
- Print and attach the waybill to the box or show the QR code to Canada Post.
- Credits can take up to 2 billing cycles to show on your bill.
Additional information for returning equipment
- Rogers Together with Shaw customers: Visit our website for help with your services.
- Returning mobile accessories: Visit Returning a Wireless phone or accessory.
- Free returns: We’ve partnered with Canada Post for free returns. Return all rental equipment to avoid fees.
Recycling rental equipment
- A Rogers Customer Service Specialist will tell you if your equipment should be recycled.
- You won’t get a waybill for recycling
- Take your equipment to a local e-waste facility. Check your town’s website for drop-off locations. You can also find other places to recycle on our partner site.
FAQs
Q: What if I don’t have the original box?
A: Pack your equipment in any box that’s ready for shipping. This can be a box from an online purchase, a gift box or a shoe box.
Q: Can I return my equipment to a Rogers store or have a technician pick it up?
A: No, retail stores and technicians don’t accept returns. Use the waybill we sent and return your equipment through Canada Post.
Q: How long do I have to return my equipment?
A: You have 30 days to return the equipment after the work order is completed. If you don’t return it, you’ll be charged.
Q: How do I return my equipment if I can't go to Canada Post?
A: Someone else can take the package to Canada Post for you. Just make sure the waybill is on the box.