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Rogers EnRoute

Focus on the other things on your to-do list. We’ll let you know when your Rogers technician is on their way!

On the day of your scheduled appointment, Rogers EnRouteTM will let you know when your technician is on route and provide you with a live map with real-time updates on their arrival time. It’s another way that we’re working to save you time.

With Rogers EnRoute, you’ll receive useful, up-to-date notifications about your scheduled appointment, including:

  • You’ll receive a text notification as soon as the appointment has been created.
  • An appointment reminder on the day of your scheduled appointment.
  • A notification when your technician has been dispatched to your address, with their name and your order number.
  • A live map with real-time updates on your technician’s arrival time as they make their way from their last service call to your home.

Important: Rogers EnRoute is currently available in limited areas, but will soon be available in all areas where we offer cable products and services.

How do I get Rogers EnRoute for my technician appointment?

If one of our technicians needs to go to your home and Rogers EnRoute is available in your area, your Rogers agent will let you know that Rogers EnRoute is available for your service appointment and confirm if you want to receive a text notification.

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What cable products and services does Rogers EnRoute cover?

Rogers EnRoute is available for installation and diagnostic appointments for the following cable products and services: Internet, TV, Home Phone, and Smart Home Monitoring.

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How does Rogers EnRoute work?

Once you schedule your appointment for a Rogers technician, you will receive the following notifications:

  1. After you’ve booked your appointment, Rogers EnRoute will send you an appointment confirmation by text.
  2. On the day of your technician’s scheduled visit, you will receive a second notification reminding you of the appointment.
  3. You’ll receive a third notification when your technician is on their way to your home. Open the link in the message to see a live map with real-time updates on your technician’s arrival time.

Note: You will need internet access to follow the link in each notification.

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How will I know when my technician is arriving?

When your technician is ready to go to your home, you will receive a notification by text. Open the included link to a see live map with real-time updates on your technician’s arrival time.

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Can I modify the time or date of my appointment?

If for any reason you need to cancel or reschedule your already booked Ignite service appointment you can sign in to MyRogers, and go to the My upcoming appointments section, or select the link from your Rogers EnRoute Text message. For any other service, you can contact us to modify your service order.

Note: Once the appointment is cancelled you will not be able to reschedule online.

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What if I won’t be home when the technician is scheduled to arrive?

As long as someone of the age of majority is home, the technician can complete the work. You can send the person the link located on your Rogers EnRoute text message to track the technicians' arrival. Contact us via live chat if you need to change your appointment.

A fee may apply if:

  • A technician arrives for a scheduled appointment, but no one of the age of majority is present in the home.
  • You deny the technician entry to your home or don't provide access to the equipment that needs to be repaired.
  • You cancel or change your appointment with less than 24 hours' notice, or if you aren't available when the technician arrives.
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