Track your technician with Rogers EnRoute

Rogers EnRoute is a tracking service that sends you text messages and a link to a live map. You know when your technician will arrive.

Rogers EnRoute is available to you in Ontario and the Atlantic region, whether you're a personal or Rogers for Business customer.

You're eligible if your technician is coming to install, troubleshoot, upgrade, or reconnect any of these services:

• Internet
• TV
• Home Phone
• Home Security

When you book an appointment, your Rogers representative will let you know if Rogers EnRoute is available in your area and confirm whether you'd like to receive SMS notifications. Standard SMS rates may apply.

You'll receive at least 3 SMS notifications keeping you updated every step of the way.

• Call before arriving.
• If they can't reach you, the appointment may be cancelled.
• May arrive anytime within the scheduled window.
• May need extra time to complete the work.

• An adult (age of majority in your province) is home.
• The technician can access your home and the equipment that needs service.
• Your appointment may be cancelled if there is a service outage affecting your area.
• If you won't be home, share your Rogers EnRoute link with the person who will be there so they can track the technician's arrival.

Change or cancel at least 24 hours in advance to avoid a charge.

You may be charged if:

• No adult is home when the technician arrives.
• The technician can’t access your home or equipment.
• You cancel or reschedule less than 24 hours before your appointment.

If you need to make a change visit: How to reschedule or cancel a Rogers Xfinity service appointment.

Your input helps us improve our services. After your appointment, we'll send you a Rogers EnRoute link to share your feedback. Make sure to submit it within 30 minutes, as the link expires after that.