What warranty comes with products purchased on rogers.com?

All hardware products are warranted for a period of up to twelve (12) months from the original date of purchase provided that products are free from workmanship or material defect caused by misuse. If a problem occurs with your wireless/messaging/paging device or hardware accessories after 30 days from the date of purchase, please contact us. Dealers will require proof of purchase (packing slip included with your purchase) for qualification of warranty.

New devices

Warranties vary by manufacturer, but most are supported for a period of up to twelve (12) months from the original date of purchase provided that products are free from workmanship or material defect caused by misuse.

Certified pre-owned devices

Refer to the certified pre-owned page for warranty information.

If the device is experiencing an issue within the first 30 days of purchase, simply contact the place of purchase for troubleshooting. If the device is defective, you may be eligible for a replacement.

Check your warranty status

What is covered by the warranty?

Ultimately, warranty eligibility is determined by the manufacturer based on their assessment. A device is typically considered out of warranty if any one of the following conditions are met:

  • Device was purchased beyond the warranty period (i.e. the warranty is 12 months and the device was purchased 15 months ago);
  • The device was subject to damage from physical impact or water;
  • Unauthorized software modifications such as rooting have been made to the device.

What should I do if I have an out-of-warranty or damaged phone?

Even if your phone is not covered by the manufacturer’s warranty, you can still send it in for repair. An estimate fee will apply and a quote to complete the repair will be provided to you. If you choose to accept the quote and proceed with the repair, the estimate fee will not be charged, only the repair charge will apply.