To deliver the best possible experience to our customers, we’re phasing out some of our older Digital TV boxes that aren’t compatible with newer technology.
Customers whose TV boxes are being phased out will be notified by an email or letter from Rogers. These notifications will share the next steps available to you.
If you have other TV boxes that aren’t on this list, they will keep working.
The following Digital TV boxes are being phased out. If your TV box is on this list, please contact us at 1-800-738-7891.
Note: These boxes cannot be re-activated or moved from one account to another.
The model number is located on a sticker on the back of the Digital TV box.
If your TV box model is on the list, please contact us at 1-800-738-7891.
You’ll need to return your outdated TV box.
Please visit rogers.com/returns to find out how to send your equipment back to avoid potential unreturned equipment fees.