Emergency Contacts for Smart Home Monitoring

Emergency Contacts are a list of the household members and loved ones you’ve selected to be contacted in the event of an alarm being activated in your home. You will provide the Central Monitoring System (CMS) with your Emergency Contacts when you first open your account.

Read on to learn how to set or update Emergency Contacts.

Using the app

  1. Open the Smart Home Monitoring app.
  2. Sign in using your MyRogers username and password.
  3. Select More.
  4. Select Contacts. Here, you can change your list of Emergency Contacts as well as your non-emergency notification contacts.

Using the Web Control Centre (Smart Business Monitoring customers only)

  1. Visit rogers.com.
  2. Sign into your Web Control Centre account using your MyRogers username and password.
  3. Select Security.
  4. Select Emergency Dispatch Setup.
  5. Manage your Emergency Contacts as follows:
    • Select Add Contact to add a new Emergency Contact
    • Select the pencil icon to modify an existing contact
    • Select the trash can icon to delete an existing contact