I have a Google Nest thermostat currently paired to my Smart Home Monitoring system. Can I continue to use it with my Smart Home Monitoring system?

If you paired your Google Nest thermostat to your system on or before August 31, 2019, don’t worry – this change won’t impact you. You can continue controlling it with the Smart Home Monitoring app as usual.

If I migrate to a Google account, will my Google Nest thermostat un-pair from my Smart Home Monitoring system?

Yes. Migrating to a Google account will cause your Google Nest thermostat to un-pair from your Smart Home Monitoring system.

If I un-pair my Google Nest thermostat from my Smart Home Monitoring system after August 31, 2019, can I re-pair it afterwards?

No, if you un-pair your Google Nest thermostat after the discontinuation date, you will not be able to re-pair it to the Smart Home Monitoring system.

If I un-pair my Google Nest thermostat from my Smart Home Monitoring system after August 31 and cannot re-pair it, will it continue to work?

Yes. Your Google Nest thermostat will continue to function independently from your Smart Home Monitoring system. You can control the thermostat locally via the thermostat itself and remotely using the Google Assistant or Nest apps.

Which thermostats are still compatible with Smart Home Monitoring?

Other Rogers thermostats are still available and fully supported by Smart Home Monitoring. Check out this page for great alternatives for customers affected by this change and want to control and set rules for their thermostat using only the Smart Home Monitoring app.

Why is this change happening?

Google is retiring the Works with Nest (WWN) platform, which allowed its devices to be paired to third-party home monitoring service providers. Visit the Nest website to learn more about this change.