How to change your Secret Word using the Touchpad

You can change your verbal passcode for your Smart Home Monitoring service using the Touchpad.

The Secret Word is a verbal password set up with you at time of installation and is used by the Central Monitoring Station to authenticate an Emergency Dispatch Contact as a person authorized to provide instructions, such as cancelling an alarm dispatch. This protects you from unauthorized people cancelling an alarm dispatch.

  1. Select the Settings app on the Touchpad.
  2. Enter your Master Access Code.
  3. Select Advanced Settings.
  4. Select Security Secret Word.
  5. Select the Secret Word text field.
  6. Enter a new Secret Word.
  7. Select Done.