How to turn voicemail notifications on or off

Voicemail notifications are turned on by default.

To turn the Message Waiting indicator (i.e. the light that flashes or screen notification) on or off:

  1. Dial *98 from you home phone.
  2. Enter your voicemail password.
    If you’ve forgotten it, you can contact us to recover your password.
  3. Press 4 for Personal Options.
  4. Press 1 for Outcall Notification.
  5. To turn the indicator:
    1. ON: If the Message Waiting indicator is off, press 3 to turn it on.
    2. OFF: If the Message Waiting indicator is on, press 3 to turn it off.

To make other changes, press * to return to the previous menu. If you’re done with your changes you can hang up.

Keep in mind…

  • When this feature is turned off you’ll also no longer be notified by a “stuttering” dial tone when there are new voicemail messages.

Send new voicemail messages to your email as an audio file

  1. Log into Online-Voicemail with your Home Phone number and voicemail password.
  2. Select the Voicemail Settings tab.
  3. Choose Email Address from the left menu.
  4. Select Add and enter your email address. You can add up to two email addresses.
    If you’d like to change a current email address, select Edit.
  5. Make sure to check the Automatically forward my voicemail messages to the email address(es) checkbox
  6. Select Submit to save.

To turn this feature off, simply uncheck Automatically forward my voicemail messages to the email address(es) and select Submit to save.

Keep in mind - All forwarded voicemail messages will be marked as saved when checking by phone or as read when you log into Online-Voicemail.

Send new voicemail messages to your wireless number as an MMS (audio) message

  1. Log into Online-Voicemail with your Home Phone number and voicemail password.
  2. Select the Voicemail Settings tab.
  3. Choose Voicemail to MMS on the left menu.
  4. Select the Automatically forward my new Home Phone voicemail messages to the wireless number checkbox and enter your 10-digit wireless number (no dashes).
  5. Select Submit to save.

Keep in mind…

  • All forwarded voicemail messages will be marked as saved when checking by phone or as read when you log into Online-Voicemail.
  • If the Voicemail to MMS feature is set to forward the message to a non-Rogers number, you will only receive messages for voicemails that have been left by Rogers, Fido or Chatr users.