Follow thesew steps to pair your Rogers Xfinity Outdoor Camera (Wired) using the Rogers Xfinity App. We recommend pairing yoru camera before installing it on the wall.
Important: Only pair 1 Rogers Xfinity Self Protection camera at a time.
This article is for customers using the Rogers Xfinity App. Using the Smart Home Monitoring app? Visit this page for your pairing instructions.
Remember to remove all plastic wrapping from your new equipment.
This guide will show you how to use the Rogers Xfinity App to set up your
Rogers Xfinity Camera. Please ensure your Rogers Xfinity Internet has already been
installed before beginning.
Note: You can always schedule a pro-install by calling 1-888-ROGERS-1 to schedule an appointment if you are uncomfortable completing the installation yourself.
Suggested tools depending on location setup:
Drill
1/8” and 1/4” drill bits
Silicone sealant to seal the entry hole against moisture
A hammer for mounting clips
A ladder or step stool
Not Mounted: If you’re placing your camera on a shelf or piece of furniture, then there's no need to mount it. Just plug it in and get started. Use the Rogers Xfinity App to view your camera stream. Add any cable clips to secure the cables to the wall if desired.
Mounted:
Once you have chosen the final location for your camera, plug in the power adapter and cable and wait for it to come online. This can take up to 3 minutes.
Verify that you can view the camera stream on the Rogers Xfinity App.
Mark and drill two holes to secure the camera to a flat surface.
Use a 1/8” bit for pilot holes, if only using the included screws.
Use a 1/4” bit if using the included anchors (e.g., mounting to masonry).
Use the provided cable clips to affix the wire (if desired).
Use the app to view the camera stream and adjust the camera angle, if needed.
Shelter is good. If your home has an overhang that provides shelter from the weather, it'll minimize rain or snow sticking to the camera’s lens.
Install cameras 8–10 feet from the ground. This height is low enough to capture fine details but high enough to be out of easy reach.
Power adapters must be plugged in indoors. The power adapter isn't weatherproof. It provides the camera’s connection to WiFi and must be plugged in inside your home and within WiFi range.
Note: We recommend placing the power adapter within 3 rooms of the Rogers Xfinity Gateway or Rogers Xfinity WiFi Boost Pods . To get the best video and connectivity, place the power adapter where it's visible, and not blocked by furniture or other objects
Plugging a power adapter into an outdoor plug in a waterproof enclosure can severely impair the camera’s Wi-Fi performance. Plus, the adapter can be damaged due to the elements.
Don’t point cameras directly at the sun. Bright light causes glare and high contrast in your footage and makes it hard to see what’s going on. Think about the sun’s movement and angle your cameras for indirect light.
Note: Remember to work safely. Follow the manufacturer’s recommendations on best safety practices:
Don’t drill in wet conditions.
Don’t drill through door or window frames.
Don’t drill into siding during sub-freezing weather as it may cause cracking.
Be aware of what could be hidden behind the wall, such as electrical wiring or a water pipe.
Use a hammer drill for brick, stucco or concrete and drill through the mortar, if possible.
Using a 5/8-inch drill bit, drill at a slightly upward angle through the exterior wall until you are through the interior wall. Even though you'll seal around the cable, this is extra insurance to prevent moisture from penetrating your walls.
Thread the camera cable through the hole.
Plug the camera cable into the power adapter and wait for the camera to come online. The camera light will change to solid blue. This can take up to 3 minutes.
Verify that you can view the camera stream on the Rogers Xfinity App.
Mark and drill two holes to secure the camera to a flat surface.
Use a 1/8” bit for pilot holes if only using the included screws
Use a 1/4” bit if using the included anchors (e.g., mounting to masonry)
Mount the camera securely using the included anchors (recommended) and screws.
Use the app to view the camera stream and adjust the camera angle, if needed.
Seal the exterior hole with silicone sealant.
